A sampling of e-retailer and vendor announcements from the NRF show floor this week.
LivePerson now features GeoFluent to support its international clients that contact LivePerson’s support center.
WALTHAM, Mass. – January 07, 2013 – Lionbridge Technologies, Inc. (Nasdaq: LIOX), a leading provider of translation solutions today announced that it has expanded its relationship with LivePerson, Inc. (Nasdaq: LPSN), a provider of real-time intelligent engagement solutions. As an extension of the sales and marketing partnership between the two companies, LivePerson now features GeoFluent to support its international clients that contact LivePerson’s support center. GeoFluent for LivePerson Chat is an integrated, cloud-based chat translation application that gives contact centers and enterprises on-demand, quality translation within their existing LivePerson chat application. LivePerson has also offered the GeoFluent for LivePerson Chat integrated solution for deployment by LivePerson customers since 2011.
LivePerson’s customer support organization supports more than 8,500 LivePerson clients globally. By featuring GeoFluent for LivePerson Chat within the customer center on liveperson.com, clients can engage with LivePerson agents online in real-time in multiple languages. This allows LivePerson to enhance its customer support experience and create more meaningful connections with its customers across languages and locations.
“As we began talking to our customers and prospects about GeoFluent for LivePerson Chat, we realized the solution offers a terrific opportunity for us to enhance our own online customer support,” said Ranny Nachmias, VP Customer Support for LivePerson. “During our evaluation it was clear that GeoFluent provides a fully integrated solution with high quality translation and an excellent customer experience. By leveraging GeoFluent within the customer center on liveperson.com, we offer a real-world example of how we help organizations meaningfully connect with consumers in real-time, across multiple channels.”
GeoFluent for LivePerson Chat is an integrated, real-time translation solution that allows chat agents to engage with customers in multiple languages in real time within their existing LivePerson Chat application. As a result, organizations can facilitate faster time to purchase through proactive multilingual engagement, and reduce global support costs through effective online customer care. For more information about GeoFluent for LivePerson Chat please visit this link.
“Lionbridge and LivePerson have a shared commitment to helping clients enhance customer loyalty, increase conversions, and drive greater value to their businesses,” said Rory Cowan, CEO of Lionbridge. “GeoFluent is already providing tangible business benefits for LivePerson as their clients gain a powerful customer experience through on-demand multilingual chat anytime in any geography.”
View a demo of GeoFluent Chat here or listen to a webinar with LivePerson and Lionbridge to hear more about the opportunities for customized multilingual chat.About Lionbridge
Lionbridge enables more than 800 world-leading brands to increase international market share, speed adoption of products and effectively engage their customers in local markets worldwide. Using our innovative cloud technology platforms and our global crowd of more than 100,000 professional cloud workers, we provide translation, online marketing, global content management and application testing solutions that ensure global brand consistency, local relevancy and technical usability across all touch points of the customer lifecycle. Based in Waltham, Mass., Lionbridge maintains solution centers in 26 countries. To learn more, visit http://www.lionbridge.com.
LivePerson, Inc. (Nasdaq: LPSN) offers a cloud-based platform that enables businesses to proactively connect in real-time with their customers via chat, voice, and content delivery at the right time, through the right channel, including websites, social media, and mobile devices. This "intelligent engagement" is driven by real-time behavioral analytics, producing connections based on a true understanding of business objectives and customer needs. More than 8,500 companies rely on LivePerson's platform to increase conversions and improve customer experience, including Hewlett-Packard, IBM, Microsoft, Verizon, Sky, Walt Disney, PNC, QVC and Orbitz.
LivePerson received the CODiE award for Best Content Management Solution in 2012 and for Best Ecommerce Solution in 2011, and has been named a Company of the Year by Frost and Sullivan in 2011. LivePerson is headquartered in New York City with offices in San Francisco, Atlanta, Tel Aviv, London and Melbourne.