Groupon says its focus is on the bottom line, rather than top-line growth.
Leading order management provider expands executive leadership team to further develop the customer experience
PARSIPPANY, NJ, October 23, 2012-Dydacomp, a leading provider of order management solutions for small and mid-sized eCommerce and multichannel merchants, announced today that Julie Bilinkas has joined the company as Vice President of Customer Services. Bilinkas brings over 30 years of experience driving global customer programs and will be responsible for customer implementation, training and support at Dydacomp. Bilinkas will report directly into Dydacomp’s Chief Executive Officer, Fred Lizza.
Prior to joining Dydacomp, Bilinkas was Director of Operations for Avaya, a global leader in business collaboration and communication solutions, where most recently she managed product documentation and localization for a $5 billion product portfolio. Bilinkas also held leadership and field level assignments at Avaya, including responsibility for supporting the company’s distributors and value-added resellers serving small and mid-size businesses. Prior to Avaya, Bilinkas held various positions at Lucent Technologies and AT&T.
“Customer success is at the core of every good company,” said Lizza. “We have been a leader in the order management industry for over 15 years helping small to medium-sized businesses drive sales and improve the overall customer experience. With Julie at the helm of Dydacomp’s Customer Services program, we’re continuing our commitment to providing superior multichannel order management to our SMB retailers.”
“With over 10,000 catalog and eCommerce customers, Dydacomp handles the unique business needs of order taking and processing in a wide variety of vertical markets,” said Bilinkas. “My goal is to make sure each customer experiences a seamless integration and is getting the most value from our solutions.”
Julie takes over the position of Vice President of Customer Services from Mike Nardini who was recently appointed to the newly created role of Vice President, Business Partner Solutions where he will be responsible for supporting, training and certifying third-party referral partners.
Dydacomp solves the business automation and order management needs of eCommerce, catalog, DRTV, and traditional point-of-sale businesses worldwide. Nearly 10,000 companies have relied on the Multichannel Order Manager (M.O.M.) solution to streamline processes, increase efficiencies and boost revenue in areas such as inventory control, order entry, customer maintenance, credit card processing, list fulfillment, shipping and more. Through its open API, M.O.M. connects to virtually any eCommerce platform as well as SiteLINK®, the company’s cloud-hosted eCommerce solution. With M.O.M. and SiteLINK, SMB clients manage over a million online shoppers daily, nearly ten million in gross merchandise sales every day, and optimize over $4 billion in inventory. Dydacomp’s solutions provide them with the keys to drive business growth. For more information, visit http://www.dydacomp.com.