Multichannel retailers sent 14.6% more emails in the second quarter than they did a year earlier.
Lissa Napolillo will lead the Retail Sector client services team and provide strategy and execution of Epsilon’s business plans.
NEW YORK, NY, October 10, 2012 — Epsilon, the global leader in delivering direct-to-customer connections that drive business performance, today announced that Lissa Napolillo has joined as SVP, Client Services and Retail Sector Lead, reporting to Cathy Lang, Epsilon’s Chief Client Officer.
In this role, Ms. Napolillo will lead the Retail Sector client services team and provide strategy and execution of Epsilon’s business plans. She will partner with Epsilon’s technology services leadership to execute against client deliverables and create end-to-end solutions that drive marketing performance across a variety of channels, leveraging deep consumer insight.
According to Lang, “We work with many of the largest retail brands in the world and their needs are evolving quickly. To continue to connect them directly with their consumers and create meaningful customer relationships, Epsilon is focused on bringing together industry-leading technology, deep insight and the top talent in the field. We are thrilled to bring Lissa on board to enhance our strategic direction and further enable our retail clients to succeed in a highly competitive marketplace.”
“Consumers are more empowered, more technically savvy and more demanding than ever before. They expect highly personalized services and experiences. Retailers are tasked with fostering the optimal customer engagement through a dialog that will speak to consumer preferences, interests, and inclinations. Engaging the customer in this highly fragmented, rapidly changing market is key to building brand loyalty and delivering value, ” said Napolillo. “I’m excited to join Epsilon and work with their large, global client base. With a strategic approach driven by rich insights, we can drive stronger ROI and help brands outperform their competitors.”
Ms. Napolillo has over twenty years of management and marketing experience including data, analytics, digital services and strategy. She has deep expertise in multichannel marketing including retail, web, catalog and wholesale. Prior to Epsilon, Napolillo was President at MBS Insight, Inc. (a division of GSI Commerce, an eBay company), where she grew the database division significantly during her tenure. She held a variety of roles during her fifteen year span at MBS Insight including Principal, Executive Vice President and Vice President of Sales and Marketing.
Ms. Napolillo will be based in Epsilon’s New York, NY office.
Epsilon is the global leader in delivering direct-to-customer connections that drive business performance. Epsilon's integrated solutions leverage the power of rich transactional and demographic marketing data, strategic insights, analytics, award-winning creative and robust digital and database marketing technologies to connect brands with consumers both online and offline, increasing engagement to generate measurable marketing outcomes. Founded in 1969, Epsilon works with over 2,000 global clients and employs over 3,500 associates in 37 offices worldwide. For more information, visit www.epsilon.com <http://www.epsilon.com/> , follow us on Twitter @EpsilonMktg <http://twitter.com/#!/epsilonmktg> or call 1.800.309.0505.