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With Telco Store, implementation time can be reduced significantly as the solution comes with prepackaged industry-specific business process flows, self-service capabilities, rich e-commerce features, prepackaged integrations with back-office applications and third-party services, and prebuilt user interface templates adapted for the communications industry.
New York, April 30, 2012 ─ Professional Access today announced Telco Store, an Oracle Accelerate solution for the Communications industry. Telco Store is an integrated e-commerce and e-care solution built on Oracle’s ATG Web Commerce Platform, a complete commerce software platform that enables companies to deliver a personalized online customer experience. It empowers Communications Service Providers (CSP) to create multi-channel presence and deliver a highly personalized shopping and self-care experience across customer touch points. Communications Service Providers can maximize customer lifetime value as a result of better customer satisfaction and improved customer retention. Professional Access is an Oracle Accelerate solution provider and a Gold level member of Oracle PartnerNetwork (OPN).
The service offerings in the communications industry are rapidly evolving in terms of technology, policy and enforcement, delivery and consumption channels, and pricing and billing. Attracting new customers and retaining existing customers is a key focus area in this industry where the customer lifetime is relatively longer and Average Revenue Per User (ARPU) is falling amidst fierce competition. This poses unique challenges as well as interesting opportunities to innovate and differentiate.
Telco Store solution provided by Professional Access enables CSPs to target the right customers with the right information at the right time and at the right place. CSPs can quickly innovate and monetize new offerings by leveraging strong merchandising and personalization capabilities provided by the underlying platform. Integrated cross-channel business flows and self-care capabilities provided by the solution can deliver a virtually seamless user experience to the end customer. Multi-site support allows CSPs to expand operations and serve new geographies in a simple, faster, flexible and cost-optimized manner.
With Telco Store, implementation time can be reduced significantly as the solution comes with prepackaged industry-specific business process flows, self-service capabilities, rich e-commerce features, prepackaged integrations with back-office applications and third-party services, and prebuilt user interface templates adapted for the communications industry. The solution can be configured and customized to provide unique branding, functionalities and integrations specific to a client environment.
Ashu Chahal, COO of Professional Access said, "This solution will be a game changer for CSPs trying to capitalize on the changing commerce landscape utilizing the rich capabilities of Oracle’s ATG Web Commerce applications. We continue to invest heavily to develop and implement solutions that can leverage the capabilities of the underlying product and give customers quick time to market and competitive differentiators."
“Oracle Accelerate solutions combine our world-class applications with business accelerators and knowledgeable partners to deliver complete, simple to deploy industry focused solutions for midsize organizations,” said Steve Cox, vice president, Oracle Accelerate for Midsize Companies. “The industry expertise and reach provided by our partners is critical for companies looking to own specially tailored solutions for their industries.”
About Oracle Accelerate
Oracle Accelerate provides simple to deploy packaged enterprise-class software solutions to growing midsize organizations through Oracle’s expert partners. Oracle Accelerate solutions enable growing midsize organizations to easily adopt Oracle's enterprise class software. Created by Oracle's expert partners, Oracle Accelerate solutions are simple to deploy, industry-specific packaged solutions, designed for fast time to benefit and improved ROI. To find out more visit www.oracle.com/accelerate.
About Oracle PartnerNetwork
Oracle PartnerNetwork (OPN) Specialized is the latest version of Oracle's partner program that provides partners with tools to better develop, sell and implement Oracle solutions. OPN Specialized offers resources to train and support specialized knowledge of Oracle products and solutions and has evolved to recognize Oracle’s growing product portfolio, partner base and business opportunity. Key to the latest enhancements to OPN is the ability for partners to differentiate through Specializations. Specializations are achieved through competency development, business results, expertise and proven success. To find out more visit http://www.oracle.com/partners..
About Professional Access
Professional Access (PA) established in 1993, is part of 3i-Infotech group. Our penchant for customer satisfaction has helped us build value based partnership with Global Fortune Clients in the realm of Retail (E-Commerce), Financial Services & Insurance, Healthcare, Travel & Hospitality and Telecom. We combine our domain consulting expertise with technology and program/project management capabilities in providing business-enabling solutions that provide our customers strategic advantage in the market place and translate their most demanding business objectives. Our proven Global Delivery Model (PA-GDM) leverages established processes of SEI CMMI maturity model and blends an optimal use of onsite/onshore and offshore teams to deliver a full portfolio of services that include Business Analysis & Consulting, Technology Assessment, Application Development, Application Maintenance & Support, Systems Integration, Implementation, Testing, Migration and Program Management Services. Team “Professional Access” is driven by the passion of providing clients with resolute business results achieved through consistent consulting practice and steadfast technology focus.