April 11, 2012, 12:31 PM

Seven retailers tie atop March availability ratings

L.L.Bean and Staples led Internet Explorer tests while five sites tied in Firefox tests.

Lead Photo

LLBean.com and Staples.com finished tied with the highest scores among large retailers in March Internet Explorer availability tests, says Compuware Gomez. Last month, the two retailers posted an availability score of 100% for Internet Explorer.

Five retailers tied for second in last month’s Internet Explorer availability testing. JCPenney.com, Macys.com, OfficeMax.com, Overstock.com and Sears.com all posted a 99.99% Internet Explorer availability.

In Firefox testing, five retail sites—LLBean.com, Macys.com, OfficeMax.com, Overstock.com and Williams-Sonoma.com–had the highest availability scores at 99.99% availability.

The average Firefox availability for the 22 retailers measured in March was 99.58%, according to the Compuware Gomez Benchmarks study. The average Internet Explorer availability for the same group of retailers last month was 99.70%.

Click here for the full test results.

comments powered by Disqus

Advertisement

Advertisement

Advertisement

From The IR Blog

FPO

Michael Ringman / E-Commerce

The key role of post-sale service for buyers of IoT products

The complexity inherent in large networks of connected devices brings the contact center front and ...

FPO

Carol Krakowski / E-Commerce

4 customer service takeaways from ‘Cyber Weekend’

Be honest with customers about wait times, and make sure agents have all the information ...

Advertisement