The maker of software for online retailers processed more than $1.6 billion in orders in the quarter.
E-commerce companies and other customer-focused organizations can embed a widget on their website that allows their customers to simply click a button to start speaking to a live customer agent.
PALO ALTO, CA – March 20, 2012 – Zingaya, developer of scalable, high-quality web-based VoIP applications for enterprises, developers and customer service call centers, today announced Zingaya Enterprise, a new platform and API enabling VoIP calls from a browser or a mobile app with a single click.
Zingaya enables VoIP calls without a phone or a download. For example, e-commerce companies and other customer-focused organizations can embed a widget on their website that allows their customers to simply click a button to start speaking to a live customer agent.
Since launching as a top-five product at DEMO in 2010, Zingaya has been chosen by some of the world’s largest organizations as part of their social customer service programs, including a large global airline using Zingaya on its customer service web page as a contact option in addition to the traditional toll-free number. Another Zingaya user is a fast growing U.S. e-commerce site that uses Zingaya to help improve sales conversions and volume.
"Web-browsing is migrating away from the desktop and into mobile devices like smartphones and tablets,” says Esteban Kolsky, a leading authority on Social CRM and founder of ThinkJar, an advisory and think-tank focused on customer strategies. “Companies that depend on their website to drive significant revenues need to assess the impact this migration has on their business and develop new strategies that address the changing medium and venue of web-browsing.”
“Incorporating new technology to enhance our customer service experience is what we are all about at SwimOutlet.com,” said Anthony Ramirez, SwimOutlet.com’s Director of Customer Service. “We’re always looking for ways to be ahead of the curve in terms of technologies and features and Zingaya gives us a new, user-friendly way to interact and service our customers.”
Enhanced social CRM features around Zingaya’s Enterprise Edition:
· Enterprise-Grade Web and Mobile VoIP: Zingaya has responded to large customer demands by offering SIP support and secure call encryption.
· Enterprise Customization: Zingaya Enterprise allows e-commerce companies and enterprise customers to build widgets that fit into existing customer call center workflows. Zingaya widgets offer customization for: making calls to multiple lines; the hours that the widget is live; matching the branding needs of individual companies.
· Enterprise-Grade Reporting: Zingaya Enterprise integrates with existing analytic workflows. For example, Zingaya now integrates with major web analytics tools including Google Analytics. Customer service and marketing managers can see exactly how many calls are being made through the Zingaya VoIP system, and can link caller information to their website analytics data.
Enhanced features about Zingaya’s Enterprise Edition for Software Developers:
· Mobile SDK for iOS and Android: The new Zingaya SDK allows developers to quickly and easily build mobile and web apps using Zingaya’s tested, deployed and scaled click to call VoIP platform.
Zingaya empowers website visitors to call into contact centers with a single click from their browser. No phone or download is required. Zingaya offers website operators this seamless voice calling functionality to enhance overall customer experience, accelerate resolutions, improve conversion rates and increase average order values. Zingaya is a private, professionally financed technology company founded by VoIP experts who previously developed the FlaPhone, a web-based application with over 150,000 users worldwide. For more information, visit http://www.zingaya.com.