E-retailers must focus on their specific goals and examine a vendor’s reputation and market expertise, not referrals.
The company has already chalked up some success on the American market, managing sourcing and fulfillment operations for such companies as QVC and Wolford.
Hamburg, December 2011 - When this year's Retail's Big Show 2012 - the world's largest retail/IT congress - takes place in New York January 16-17, the Hermes Group will be showcasing itself as a full-service provider supporting American retailers looking to get a foot in the European market.
This German company is looking to highlight its position as the only service provider worldwide capable of offering its business clients integrated solutions along the whole value chain - from sourcing goods in Asia to parcel deliveries to homes in Europe.
"Thanks to our specialized companies, we are one of Europe's leading logistics providers and well-positioned on the global market to provide integrated retail-related services. Hermes is now in a position where we can offer our wide range of services to American retailers - services that include sourcing and quality control, international transport and warehousing, fulfillment and home delivery," says Hanjo Schneider, CEO of Hermes Europe and member of the Executive Board at the Otto Group with responsibility for services. "Choosing Hermes as a partner when they move into the European market allows US retailers to concentrate entirely on their core business and on developing their product lines and sales. We make sure they get the right supply chain solution."
Against the background of changing market demands posed by the boom in e-commerce and the need for US retailers to become more global, Hermes is a perfect fit for US retailers looking for a professional approach to gain ground in growing European markets. Hermes can meet the needs of medium-sized and larger US retailers offering turnkey solutions as well as modular services for Internet pure players and multichannel retailers. The company has already chalked up some success on the American market, managing sourcing and fulfillment operations for such companies as QVC and Wolford.
Hermes Services with worldwide unique portfolio of services
In Germany, Hermes is perhaps best known for its home delivery service, founded in 1972 by the Otto mail-order company as an in-house parcel service. The Otto Group is a worldwide group of retail and services companies employing nearly 50,000 people, and is established in America through its Crate & Barrel subsidiary. The Hermes brand embraces eleven specialized companies that render all the services an internationally operating company could require along the retail value chain - from sourcing, transport logistics and fulfillment through to the final distribution to the consumer. Hermes also provides web-enabling services for many of its clients. Its service portfolio also includes developing ready-for-retail products, collections and new brands.
Integrated multi-service solutions
North American retailers can draw on Hermes to have their fashion and lifestyle products manufactured in Asian production markets and have these tested on site in line with pre-defined quality and safety standards. Hermes is also able to arrange ocean or air shipments to Europe including local ground transportation, to its own or client-operated warehouses. The company is equipped to deliver to the point of sale, to handle returns and to install and manage web shops - including all the relevant services such as payment and call centre operations, etc.
In Germany alone, over one million doorbells are rung each day to hand over parcels from renowned clients. In addition, Hermes delivers millions of parcels to homes in the UK, Italy and Austria and is currently establishing itself as a parcel service for businesses and private customers in Russia.
This international positioning and the many newly-developed services have contributed to Hermes' growth over recent years. Over 10,000 employees worldwide helped achieve revenues of 1.724 billion euros in 2010.
Eleven specialized companies operate under the Hermes brand, all of which combine to render a full range of service along the retail value chain that are in global demand. Experts in sourcing, transport logistics, fulfillment and distribution to the end customer, Hermes is the only service provider worldwide sufficiently well-positioned to offer such a full range of retail-related services. This has helped establish the enterprise as a logistics partner for an increasing number of internationally operating distance sellers.