Research presented today at the NRF Big Show in New York highlights 2016 holiday findings from popular retailers.
At Best Buy, the strategy of engaging shoppers concurrently in hands-on physical stores, on the web and through m-commerce and social media never gets old.
At Best Buy Co. Inc., the strategy of engaging shoppers concurrently in hands-on physical stores, on the web and through m-commerce and social media never gets old. Consumers confused about newfangled mobile phones and tablets can log onto BestBuyon.com and view a series of explanatory videos—and see the same videos while they seek in-person help in any Best Buy store. A Shopkick mobile app serves up loyalty points and offers whenever a shopper carries it into a Best Buy store, and store product displays carry QR tags for getting more information online via a mobile device. Facebook and Twitter alert shoppers to daily deals on BestBuy.com, where products are more numerous than ever thanks to a new marketplace populated by products from other retailers. In a digital world, Best Buy drives on.