The tools build on the vast amount of information Google knows about consumers.
The retailer maintains its position as the most Liked retailer on the social network.
Victoria's Secret seems to be giving shoppers what they want on Facebook—information, videos, photos and special offers. The retailer maintained its position as the most Liked retail brand on Facebook in June with 14.3 million followers, according to the ChannelAdvisor Facebook Commerce Index.
The monthly index tracks how many consumers have clicked that they Like a brand on Facebook. The index tracks more than 500 brands.
Key to the retailer’s success on the social network is its multipronged engagement strategy, according to the report. Rather than present consumers with the expected Facebook wall featuring customer comments and retailer posts, Victoria’s Secret shows shoppers how they can get connected to the merchant via Twitter, on their iPad, iPhone and e-mail. Moreover, the page incorporates shopping into the Facebook experience by allowing shoppers to purchase gift cards on the social network.
Victoria’s Secret also leverages unusual quirks on the Facebook page for its Pink brand for young women, which is the third-most Liked retailer. For instance, it rewards fans for coming back to the page frequently by offering discounts that can only be accessed on the page. It also encourages consumers to post branded icons on their Facebook walls in an effort to spur its fans to share branded content.
Here are the 10 most Liked retail brands on Facebook, with the number of Likes at the end of June, and the month-over-month percentage increase:
• Victoria’s Secret, 14.3 million, 5%
• Adidas Originals, 10.4 million, 2%
• Victoria’s Secret Pink brand, 9.9 million, 13%
• Wal-Mart, 7.1 million, 13%
• Burberry, 6.8 million, 5%
• WWE, 6.2 million, 5%
• Lacoste, 6.1 million, 3%
•Hollister Co., 5.5 million, 5%
• Abercrombie & Fitch, 5.0 million, 5%
• Gucci, 4.9 million, 6%
Among the retailers tracked in the index, BabyAge.com had the largest percentage increase, as its number of followers grew 768% to 12,219 from 1,408. the web-only retailer encouraged consumers to Like its page by offering its followers exclusive deals, promotional codes and giveaways.