SiteSpect, a personalization platform, helped retailer B&H Photo respond to currency conversion questions and increase subscribers to its daily-deal emails.
QVC’s m-commerce site ranked first last month in overall mobile performance among large retailers.
QVC’s mobile site, m.QVC.com, finished with the best composite score among large web retailers for mobile performance in May, says Compuware Gomez. Gomez tests 15 large retailers every month for mobile response time, availability and consistency for four mobile devices: Apple’s iPhone, Sprint’s HTC Hero, T-Mobile’s HTC Dream and Verizon’s Droid.
Last month, m.QVC.com produced an average mobile response time of 2.19 seconds, an availability score of 99.57% and an average consistency score of 2.01 seconds, giving the retailer the best overall average across the four mobile devices.
Amazon’s mobile site finished second in the rankings with an average response time of 4.79 seconds, an availability score of 99.72% and an average consistency score of 4.26 seconds. M.Newegg.com placed third with an average response time of 4.47 seconds, an availability score of 99.55% and an average consistency score of 3.89 seconds.
Dell.com, with an average response time of 5.20 seconds, 99.44% availability and 4.08 consistency, and Williams-Sonoma.com, with an average response time of 5.94 seconds, 99.49% availability and 5.12 consistency, rounded out the top five.