57.5% of all shoppers use the omnichannel service, but only 31.6% describe it as being a smooth process, according to a new report.
Newegg’s mobile commerce site posted the second-best iPhone response time among large retailers.
QVC’s mobile site, m.QVC.com, produced the fastest iPhone access time among large web retailers in March, says Compuware Gomez. Last month, m.QVC.com produced an average iPhone mobile response time of 1.77 seconds.
M.Newegg.com came in second in iPhone testing with 2.36 seconds, followed by Williams-Sonoma.com (3.17 seconds), Dell.com (3.29) and Amazon.com (3.43).
QVC’s mobile commerce site also led in response time tests for the three other mobile devices measured by Gomez last month: Sprint’s HTC Hero (2.07 seconds), T-Mobile’s HTC Dream (3.52 seconds) and Verizon’s Droid (1.95 seconds). Dell’s mobile site finished second in testing for those three devices.
Gomez measured response time as the end-to-end time elapsed while downloading each mobile site.