March 25, 2011, 4:12 PM

Zappos closes its Canadian storefront

The retailer says it will shutter its Canadian operations as of April 1.

Lead Photo

Shoe and accessory e-retailer announced today that it will close its storefront and no longer ship to customers in Canada as of April 1. Inc.’s Canadian e-retail business encountered multiple obstacles that prevented it from delivering service that was up tothe e-retailer’sstandards, wrote Chris Nielsen, the retailer’s chief operating and financial officer, in a blog post.

“One of our core values is to ‘deliver wow through service,’” he says. “Our Canadian customers know that we have not lived up to these service levels.” The same message appears on the home page of

Nielsen says distribution agreements limited the products and brands it could sell on He says clearing Canadian customs and delivery also posed problems.

“We have struggled with general uncertainty and unpredictability of delivering orders to our Canadian customers, given customs and other logistical constraints,” he says.

Orders made at cannot be shipped to Canada. Canadian consumers can place orders at but must provide a U.S. shipping address. is a subsidiary of, the No. 1 e-retailer in Internet Retailer’s Top 500 Guide. Amazon bought in 2009 for approximately $850 million.

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