The athletic apparel retailer also boosts site visits by 50% using customer analytics platform AgilOne.
Strategic partnership to enable 24/7 contact center support and order fulfillment for customers.
Park Ridge, Illinois – January 26, 2011 – Americaneagle.com, a leading Web site design, development and hosting firm today announced a strategic partnership with Inktel Direct, a leading business process outsourcer specializing in marketing and governmental services.
Inktel Direct provides direct marketing services for Fortune 500 companies, government institutions and non-profit organizations. Inktel Direct’s distribution and fulfillment center provides fulfillment, direct mail, lettershop and secure warehousing services, while Inktel’s contact centers provide both inbound and outbound customer care and marketing services for some of the leading brands in the world. Inktel also provides graphic design, database management and e-publication services.
Dan Arriola, Executive Vice President and Co-Owner of Inktel Direct noted, “Americaneagle.com is a leader in the website and e-commerce development industry, and Inktel Direct is a leader in the order fulfillment and contact center industries. Together, we can provide our customers with a world-class and complete end-to-end customer care solution. Inktel Direct’s Passion for PeopleTM reflects our attitude toward our employees, our community and our business partners. Together with Americaneagle.com we hope to further our people-centric approach for our future clients.”
“As an e-commerce website developer, we recognized that there is a high demand for reliable order fulfillment and customer service,” said Michael Svanascini, President of Americaneagle.com. “The partnership with Inktel will provide an opportunity for customers to take advantage of two leaders in the e-commerce industry to gain a dependable and valuable business solution.”
About Inktel Direct
Inktel Direct is a leading business process outsourcer specializing in marketing and governmental services. As one of the top outsourcers in the United States, Inktel Direct provides Fulfillment, Contact Center, Direct Mail/Lettershop, E-commerce and Graphic Design solutions to many Fortune 500 companies, federal/state/local government agencies, not-for-profit agencies and other leading organizations. The rapidly growing organization has received multiple awards and recognition including the “Best Company to Work For” in all of Florida, the “Best Place to Work” in South Florida for three years in a row and one of Crain’s Business Magazine’s “Best Places to Work” in Chicago. Inktel Direct is headquartered in Miami, FL with additional operations in Chicago and Ft. Lauderdale. Company news and background information are available at http://www.inktel.com or call 305-523-1100.
Americaneagle.com is an industry leader in Web site design, development, hosting, and marketing. Since 1995, Americaneagle.com has completed over 5,000 Web projects for nearly every type and size of organization, including many online retailers and wholesalers. Some e-commerce clients include: Chicago Bears, Hobby Lobby, WeatherTech.com, Ron Jon Surf Shop, Leonisa, Fannie May Candies, and Beretta. These companies and many others have seen proven results in the areas of site design and usability, online sales, and backend operations with Americaneagle.com’s idev® ecommerce platform. The idev® platform is a custom solution, equipped with the tools and flexibility needed to meet the unique and ever-changing demands of your business and audience on the Web. For more information visit www.americaneagle.com.