The athletic apparel retailer also boosts site visits by 50% using customer analytics platform AgilOne.
Mike Anderson and Antonio Coliccio have joined the company as vice president of operations and vice president, customer operations, respectively.
Dallas, Texas, November 4, 2010 – SPEED FC (SPEED), a leading provider of end-to-end e-commerce solutions for retailers and manufacturers, recently announced two key hires to its leadership team. Mike Anderson and Antonio Coliccio have joined the company as vice president of operations and vice president, customer operations, respectively. Anderson assumes responsibility for SPEED’s fulfillment operations and will be based at SPEED’s headquarters in Dallas, Texas. Coliccio, with responsibility for SPEED’s customer care centers, will operate from SPEED’s Columbus, Ohio, location.
“Mike and Antonio are highly respected and experienced leaders in the retail industry, each bringing valuable, specialized experience to their roles here at SPEED. Our operations and customer care divisions are imperative to our holistic success”, stated Jeff Zisk, president and CEO of SPEED. “The addition of these two industry veterans to our team is another example of the importance SPEED places on high-performance and continuous improvement in all areas of our services. We feel very fortunate to have Mike and Antonio join the SPEED team.”
As vice president of operations, Anderson will lead and manage SPEED’s operations at the company’s two current distribution centers in Dallas and Columbus. He will also provide valuable direction in support of the company’s growth and its vision for future systems and facilities. Prior to SPEED, Anderson served as vice president of operations for Max Industries, a manufacturer and distributor of furniture and home décor. He came to Max Industries after a 27-year career at the Neiman Marcus Group, where he successfully led operations teams at both the store and catalog levels.
As vice president, customer operations, Coliccio will lead and manage SPEED’s customer contact centers located in Columbus, Ohio, Dallas, Texas, and Queretaro, Mexico. Coliccio brings extensive experience in contact center management with direct-to-consumer e-commerce businesses. Immediately prior to SPEED, Coliccio served as director of customer operations for DSW, where he was responsible for designing, implementing and managing the dsw.com contact center, store operations and the company’s successful loyalty program. Previously to DSW he served in key management roles of planning and analysis/operations at Victoria’s Secret/Limited Brands, from October 2000 to February 2007.
About SPEED FC
SPEED FC (SPEED) is a privately-owned, leading provider of end-to-end e-commerce services headquartered in Dallas, Texas. SPEED provides a complete suite of e-commerce services to online retailers and manufacturers, including, e-commerce platform and integration, tier 1 web hosting, interactive online marketing, proprietary order management and reporting, and high performance fulfillment and customer care. As a single source provider, SPEED enables clients to focus on one consistent partner relationship dedicated to protecting and building their brand, market share and online revenues. Results-focused and entrepreneurial in spirit, SPEED is driven by an unsurpassed commitment to the success of its clients’ on-line business.
To find out more about SPEED, visit the company's website at www.speedfc.com.