E-commerce grew 20% for Costco in fiscal 2015—20 times faster than store sales.
The retailer will offer Netop's Live Guide rich media chat.
CHICAGO, October 20, 2010 -- Americaneagle.com, a leading website design, development, and hosting firm, today announced a partnership with Netop Solutions A/S, that will enable the company to offer Netop's Live Guide rich media chat solution to their website customers. The partnership provides Americaneagle.com's customers with the ability to add live chat (including text, audio and video options) to their websites, enabling better and more efficient customer service, and increased online sales.
Businesses of all sizes are turning to online chat software as a cost-effective means of reducing shopping cart abandonment, driving conversions and improving customer satisfaction. "Our customers are increasingly asking for chat functionality as a part of their website designs," said Michael Svanascini, President of Americaneagle.com. "They want the ability to create an immediate and personal connection with their customers. With Netop Live Guide, we're providing them with the next generation of true customer engagement online."
Netop Live Guide provides companies with the ability to personally greet online customers with a proactive chat message, to detect customers who are hesitating over a purchase and assist them, and to provide timely and efficient technical support assistance. "Companies using Netop Live Guide are reporting an increase in online sales of 20% or more, and improvements in service efficiency of up to 5x," said Kurt Bager, CEO of Netop. "Most importantly, customer satisfaction levels increase when companies add a live chat option to their website."
With Netop Live Guide, companies can offer a wide range of personal communication features on their Web site, including two-way text chat, two-way audio and two-way video, as well as redirects that allow them to control the Web browser and guide the customer to the correct Web page. Recently Netop introduced a new version of Live Guide which provides the ability to add live chat to email, online advertising and social media for anywhere, anytime customer communications. Offered as a software-as-service solution, this unique platform is based on the pervasive Adobe Flash Player so companies can be assured that it will work on any computer -- no download or extra hardware is needed.
"As a website developer, we've worked with many online chat vendors," said Michael Svanascini. "We found that Live Guide provided broad platform support and an innovative feature set, and we are pleased to be able to offer such a robust solution to our customers."
For more information please visit www.americaneagle.com or www.netop.com/live-guide
About Americaneagle.com, Inc.
Americaneagle.com, Inc., founded in 1978, is a leading Web design, development, and hosting company based in Park Ridge, Illinois. Currently, Americaneagle.com employs approximately 160 professionals in offices throughout the country including Chicago, Cleveland, Washington D.C., New York, and Los Angeles. Some of their 3,000 clients include Fannie May Candies, Beretta USA, Stuart Weitzman Shoes, NASCAR, Ron Jon Surf Shop, Chicago Bears, and the U.S. Army. These clients and many others have found success utilizing Americaneagle.com's idev(R) solution platform to meet the demands of their online business/organization. For additional information about Americaneagle.com, visit www.americaneagle.com.
About Netop Solutions A/S
Netop develops and sells software solutions that enable swift, secure and seamless transfer of video, screens, sounds and data between two or more computers. Netop Remote Control, used by more than half of the Fortune 500, is the most secure, trusted and scalable remote support solution on the market today. In education, Netop is a world leader in classroom management software. And in communication, Netop Live Guide is the rich media chat solution that helps companies provide better customer service, increase efficiency and turn web site visitors into customers. Headquartered in Denmark, Netop employs 130 people and has subsidiaries in the United States, Great Britain, Romania and Switzerland. Read more at www.netop.com.