57.5% of all shoppers use the omnichannel service, but only 31.6% describe it as being a smooth process, according to a new report.
The companies will deliver next generation contact center services.
TORONTO, Ontario, October 15, 2010 – 24-7 Intouch, an award-winning multichannel contact center outsourcer, and LiveOps, the leading cloud-based contact center workforce and technology provider, today announced they have entered into a strategic partnership. The companies will leverage their experience, capabilities and expertise to deliver next generation contact center solutions.
24-7 Intouch and LiveOps have closely aligned service goals and together will deliver contact center solutions that reflect the needs of today’s customer. The partnership will provide client companies with the opportunity to optimize all communication channels - email, chat, voice - to exceed customer demands, support company growth, and effectively adapt to any economic or service trends.
“We continually strive to provide custom solutions and offer flexibility to meet any service or sales need,” says Greg Fettes, President and CEO of 24-7 Intouch. “Our partnership with LiveOps enables us to offer enhanced contact center solutions. The common stance we share in terms of culture, quality standards and innovation allows for seamless service integration and delivery. As a result, we’re able to help our clients effectively meet the unique demands of their customers.”
“At LiveOps we believe that in addition to our world class services and technologies, it is important for our clients to have a community of partners that help further maximize the performance and overall revenue opportunities they can achieve," said Matt Fisher, EVP and GM at LiveOps. "Our partnership with 24-7 Intouch, will provide our customers with more choice and flexibility in how they design their contact center solutions to best achieve their specific business goals."
Both companies will be in attendance and have representatives at the 2010 SOCAP International Annual Conference next week in San Francisco from October 17-20.
About 24-7 Intouch
24-7 Intouch (www.24-7intouch.com) is a leading contact center outsourcing company that delivers innovative and value-driven outsourcing solutions via voice, live chat and email, across all industry segments. Using the most advanced technology in the industry and Certified Sales and Customer Service Representatives, the multichannel approach taken by 24-7 Intouch addresses both long and short-term goals to reduce costs, increase incremental revenue and deliver lifetime customer loyalty. The company operates under two service delivery models, Shared and Dedicated, which cater to the specific needs of each client with scalable and customized solutions. The 24-7 Intouch team is aligned to act as brand specialists, representing their client’s brand, culture and employees in each business partnership.
LiveOps is revolutionizing the world of work. The company offers innovative solutions aimed at solving technology and workforce needs for today's businesses. LiveOps' "Contact Center in the Cloud" is the award-winning technology platform that enables companies to enhance their consumer experience while achieving measurable operational efficiencies. Based on this same cloud-based platform, LiveOps offers "Workforce in the Cloud," the largest marketplace for call center workers, uniting more than 20,000 independent agents with companies in a wide range of industries including financial, health, insurance, retail, marketing and media. The company has created an environment where work and talent are unconstrained by geographical boundaries, and the right people are engaged in the right work at the right time. The company has been recognized by business and government organizations for its technology, innovative business model and visionary leadership team. LiveOps is headquartered in Santa Clara, California.