57.5% of all shoppers use the omnichannel service, but only 31.6% describe it as being a smooth process, according to a new report.
The Internet Retailer Online Retail Index advanced slightly ahead of the market.
E-commerce stocks advanced a bit ahead of the broader market in an up week on Wall Street.
The Internet Retailer Online Retail Index of 25 e-retailers and e-commerce technology providers gained 1.52% last week, while the Dow Jones Industrial Average advanced 1.39% and the Standard & Poor’s 500 Index 1.45%.
Drugstore.com led the way with a 12.7% gain. But the online retailer’s share price remains off more than 42% for the year.
Here are the best-performing stocks last week in the Online Retail Index and the gain in stock price for each:
• Drugstore.com, 12.7%
• Bidz.com, 10.6%
• DemandTec, 7.3%
• Akamai, 5.8%
• Shutterfly, 5.0%
Here are the Online Retail Index stocks that performed least well last week and the percentage loss in stock price for the week:
• Overstock.com, -3.2%
• NutriSystem, -3.1%
• Vitacost, -2.4%
• 1-800-Flowers.com, -2.4%
The 25 companies in the Internet Retailer Online Retail Index are: 1-800-Flowers.com Inc., Akamai Technologies, Amazon.com Inc., American Greetings Corp., Art Technology Group Inc., Bidz.com Inc., Blue Nile Inc., DemandTec Inc., Digital River Inc., Drugstore.com Inc., eBay Inc., GSI Commerce Inc., Keynote Systems Inc., LivePerson Inc., Netflix Inc., NutriSystem Inc., Overstock.com Inc., PetMed Express Inc., RealNetworks Inc., Shutterfly Inc., Systemax Inc., U.S. Auto Parts Network, United Online Inc. (owner of FTD.com), Vitacost.com Inc. and VistaPrint Ltd.