May 19, 2010, 3:01 PM

CDW leads large retailers in consistency for April

CDW.com had the best web site consistency rating among large retailers for April, says Gomez. The computer equipment retailer had the best site loading time across the measurement period at 19.37 seconds.

CDW.com had the best consistency rating among large retailers for April, says Gomez, the web performance division of Compuware Corp. The computer equipment retailer had the best site loading time across the measurement period at 19.37 seconds.

Rounding out the top five retailers after CDW.com, Gomez listed Overstock.com (20.37 seconds), Amazon.com (20.91), Staples.com (21.19), and Williams-Sonoma.com (21.33).

In April, 25 of the 48 major retailers tested topped the group’s average consistency score of 24.07 seconds.

The consistency ratings take into account differences in the speed of web page delivery across multiple visits during April. The lower times indicate the least variation among total load times.

comments powered by Disqus

Advertisement

Advertisement

Advertisement

From The IR Blog

FPO

Carol Krakowski / E-Commerce

4 customer service takeaways from ‘Cyber Weekend’

Be honest with customers about wait times, and make sure agents have all the information ...

FPO

Bob Brodie / E-Commerce

How raw data enables retailers to know every customer

Here are five technologies that can unleash the power of all the data an online ...

Advertisement