John Lewis plans to begin charging some customers who pick up online orders in stores. Competitor Marks & Spencer will expand its free click-and-collect ...
HSN has promoted Rob Solomon to executive vice president of operations. Among his tasks will be overseeing the company’s fulfillment division.
TV and web retailer HSN Inc. has promoted Rob Solomon to executive vice president of operations. He’ll report to HSN CEO Mindy Grossman and will join the company’s executive committee.
Solomon will oversee the company’s sales and services, fulfillment, supply chain operations and quality control divisions for HSN, No. 26 in the Internet Retailer Top 500 Guide..
Solomon joined HSN as senior vice president of customer care in 2004. Prior to HSN, he was executive vice president of contact centers and retail locations at Ticketmaster.
"Rob has been instrumental in raising customer service levels at our customer sales and service centers. Under his leadership, last year HSN ranked No. 7 out of the top 10 retailers-the highest ranking ever for the company-in customer service, according to the 2009 Annual NRF Foundation/American Express Customer`s Choice Survey," says Mindy Grossman, CEO of HSN, Inc. "Providing exemplary customer service remains a top priority for HSN, and we look forward to further enhancing our world class consumer experience."