Email accounted for 25.1% of e-commerce sales referrals on Black Friday, says one report, while another finds that marketing emails drove 25% more online ...
A survey from research giant Deloitte finds nearly one in five consumers expect to use their mobile phones to assist with holiday shopping, and 25% of those consumers expect to make a purchase. Also, 17% plan to use social media during holiday shopping.
2009 has been a breakthrough year for mobile commerce, and new research suggests the year will go out with a bang.
Nearly one in five consumers expect to use their mobile phones to assist them with holiday shopping, according to a survey of 10,878 U.S. consumers by research and consulting firm Deloitte LLC. 55% of those consumers plan to find store locations, 45% research prices, 40% find product information, 32% get discounts and coupons, and 31% read reviews. And one in four shoppers expect to make a purchase this holiday season with a mobile phone.
Consumers also will be using another technology making great strides in retail-social media.
17% of consumers plan to use social media during their holiday shopping, and among those, 60% plan to use social media to find discounts, coupons and sale information, the Deloitte survey finds. 53% intend to use social networks, blogs and forums to research gift ideas, while 52% plan to check the gift wish lists of friends and family.
Consumers in all age groups plan to embrace social media over the holidays, the survey says. While 52% of those who expect to use social media during the shopping process are in the 18-29 age group, 33% are in the 30-44 age group and 12% are in the 45-60 group.