Digital sales generate 55% of HSN’s overall sales, and the retailer is looking to new platforms, such as Facebook Live, to acquire customers.
93% of respondents to a survey commissioned by a London-based trade association of e-retailers plan to shop online for Christmas gifts this year.
A huge majority of U.K. consumers plan to shop online for holiday gifts this year, says a survey commissioned by the London-based trade association The Interactive Media in Retail Group.
Conducted by market research company eDigitalResearch, the e-Customer Service Index reports the results of a survey of 2,804 shoppers:
- 93% plan to shop online for Christmas gifts this year.
25% plan to do more shopping online this year than last year.
- 71% will do half or more of their shopping online.
“Younger shoppers are already buying pretty much everything online, so retailers may do well to focus on older shoppers-a growing sector with more money to spend,” says James Roper, CEO of the Interactive Media in Retail Group.