Amazon is growing on-demand services after reporting a 20% sales increase in 2015.
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Sears Holdings Corp., another mobile pioneer with an m-commerce site at Sears2go.com, also is leveraging the capabilities of high-tech phones like the iPhone, said Ravi Acharya, director of e-commerce. Sears has developed an app that takes advantage of the iPhone’s GPS functionality to identify the location of the user, so that, for instance, Sears can offer Chicago Cubs shirts to customers in Chicago.
While only a few dozen retailers now sell through mobile phones, m-commerce looms large in the future of direct-to-consumer retailing. And the 5,000-strong turnout at the Internet Retailer Conference & Exhibition makes clear that many e-retailers are ready to invest now so they can profit from the economic recovery on the horizon.
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