May 29, 2009, 12:00 AM

Hometown heroes

(Page 3 of 3)

On the contact information page of the Day’s site, visitors are invited to “Go Straight to the Top” by e-mailing or calling company president Corey. He responds each day to eight to 10 e-mails and a smaller number of calls. “How important is it for me to have a true, unfiltered understanding of the customer? I think it’s critically important,” Corey says.

Whether that kind of personalized attention will enable regional retailers to compete against online retail giants with the buying power of Wal-Mart or Amazon remains to be seen. But a retail philosophy like Mrs. B’s, if backed up by attentive customer service, could play as well on the web as it has in Omaha.

don@verticalwebmedia.com

comments powered by Disqus

Advertisement

Advertisement

Advertisement

From The IR Blog

FPO

Paul Dobbins / E-Commerce

6 tips for maintaining sales during the post-holiday lull

Use that stellar email list you built during the holidays to market new products or ...

FPO

Jeff Sass / E-Commerce

How brands use domains beyond dot-com to attract shoppers

Amazon, for example, posts holiday ads to amazon.blackfriday.

Advertisement