August 13, 2008, 12:00 AM

JCPenney.com posts the best site availability in July

Web shoppers could access a top 50 retail site with a high broadband connection an average of 99.29% of the time in July. That availability compares with an average of 98.50% for a low broadband connection and 82.67% for dial-up, says Gomez.

With a score of 99.83%, JCPenney.com posted the best high broadband rating among big web retailers in July, says Gomez Inc. JCPenney.com was followed by ColdwaterCreek.com and Saks.com at 99.80% and 99.76%, respectively.

Web shoppers could access a top 50 retail site with a high broadband connection an average of 99.29% of the time in July. That availability compares with an average of 98.50% for a low broadband connection and 82.67% for dial-up, says Gomez Inc.

The retailer with the best dial-up success rate in June was also JCPenney.com at 98.61% while Zappos.com had the best low broadband availability in July at 99.44%.


Top 50 Web Site Performance Index: Availability
July 01 , 2008 - July 31 , 2008
Availability (%)
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Rank Retailer Dial Up Low Broadband High Broadband
1 J. C. Penney 98.61 99.14 99.83
2 Coldwater Creek 98.68 99.28 99.80
3 Saks Fifth Avenue 81.72 99.11 99.76
4 Newegg 94.79 99.47 99.72
5 CompUSA 81.82 99.19 99.69
6 QVC 98.42 99.36 99.67
7 Zappos 98.26 99.44 99.66
8 Musicians Friend 61.90 98.94 99.64
9 Costco 83.33 99.01 99.63
Tiger Direct 90.62 99.20 99.63
11 HSN 85.75 98.86 99.61
12 The Home Depot 90.95 99.08 99.59
13 Victorias Secret 70.96 98.68 99.58
14 1-800 Flowers 62.58 98.00 99.57
Dell 99.25 99.22 99.57
16 Barnes & Noble 89.21 98.42 99.56
17 Buy.com 90.01 99.17 99.51
18 Wal-Mart 74.42 98.44 99.50
19 Nordstrom 98.43 99.18 99.49
20 Macys Store 96.66 99.12 99.47
Overstock 97.24 99.17 99.47
Williams-Sonoma 95.35 98.95 99.47
23 Toys R Us 30.13 94.44 99.45
24 Circuit City Home 88.68 99.11 99.44
Quixtar 89.32 98.41 99.44
26 HP Shopping 69.90 98.63 99.43
L. L. Bean 77.18 98.62 99.43
28 Best Buy 93.50 98.88 99.41
29 Chadwicks 88.09 98.83 99.33
30 OfficeMax 69.79 97.34 99.31
31 Peapod 85.96 98.56 99.30

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Online retail is hard, grocery retail is really hard, so online grocery is, of course, really, really hard.

— Wal-Mart global e-commerce chief Neil Ashe
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