IBM client web sales rose 12.1% last weekend, while ChannelAdvisor reports 13.9% growth in sales last week for merchants on Amazon.
(Page 2 of 2)
“I’m very surprised if I get an e-mail back the same day when I’m e-mailing customerservice@,” he says. “E-mail should be treated like the other customer service methods. Customer service is customer service, whether it comes through the phone, chat or e-mail. Did you help the consumer? Did you leave the right lasting impression? Did you build on brand loyalty? With chat and e-mail, retailers are finally realizing how important it is to answer these questions and today are doing things better.”