March 12, 2008, 12:00 AM

Web site availability stays on an even keel in February

Web shoppers in February could access a top 50 retail site with a high broadband connection an average of 99.09% of the time, compared with 98.84% for a low broadband connection and 88.92% for dial-up, says Gomez Inc.

Web site availability among big online retailers remained on an even keel in January. Web shoppers in January could access a top 50 retail site with a high broadband connection an average of 99.09% of the time, compared with an average of 98.84% for a low broadband connection and 88.92% for dial-up, says Gomez Inc.

The retailers delivering the best dial-up success rate in January included Zappos.com at 97.94% and Saks.com at 97.20%.

The web merchant providing the best low broadband availability also was Saks.com at 99.58%, while Zappos.com had the best high broadband availability at 99.74%.

Top 50 Web Site Performance Index: Availability
February 01 , 2008 - February 29 , 2008
Availability (%)
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Rank Retailer Dial Up Low Broadband High Broadband
1 Zappos 97.94 99.40 99.74
2 Saks Fifth Avenue 97.20 99.58 99.64
3 Macys Store 95.36 99.48 99.56
4 CompUSA 93.94 99.51 99.52
5 Barnes & Noble 87.17 98.88 99.50
6 Victorias Secret 93.87 99.40 99.48
7 Musicians Friend 91.98 99.56 99.46
8 J. C. Penney 97.00 99.54 99.45
9 Chadwicks 92.08 99.40 99.42
10 Drugstore 94.70 99.04 99.40
Toys R Us 82.29 98.84 99.40
12 Costco 92.31 99.33 99.39
13 Coldwater Creek 97.82 99.52 99.38
14 L. L. Bean 93.72 99.15 99.36
15 Newegg 95.45 99.08 99.35
16 Quixtar 92.84 99.21 99.32
17 Blue Nile 95.76 98.95 99.25
Overstock 97.78 99.34 99.25
19 Avon Shopping 97.23 99.21 99.23
20 Neiman Marcus 96.51 99.27 99.20
Office Depot 96.20 99.28 99.20
22 Staples 90.38 99.14 99.19
Tiger Direct 88.43 98.99 99.19
24 Footlocker 89.68 99.19 99.17
OfficeMax 86.90 97.99 99.17
Peapod 96.28 99.14 99.17
27 FTD 94.81 99.45 99.14

ABOUT TRUST ONLINE

Online retail is hard, grocery retail is really hard, so online grocery is, of course, really, really hard.

— Wal-Mart global e-commerce chief Neil Ashe
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