February 13, 2008, 12:00 AM

Macys.com posts the best consistency rate among big retailers in January

Web shoppers in January could access a top 50 retail site with a high broadband connection an average of 98.14% of the time.

Web shoppers in January could access a top 50 retail site with a high broadband connection an average of 98.14% of the time, compared with an average of 98.68% for a low broadband connection and 81.81% for dial-up, says Gomez Inc.

The retailers delivering the best dial-up success rate in January included Macys.com at 92.4% and BlueNile.com at 91.03%.


Top 50 Web Site Performance Index: Availability
January 01 , 2008 - January 31 , 2008
Availability (%)
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Rank Retailer Dial Up Low Broadband High Broadband
1 Macys Store 92.44 99.26 99.57
2 L. L. Bean 89.08 99.16 99.54
3 J. C. Penney 90.95 99.04 99.53
4 Musicians Friend 84.29 99.06 99.51
5 Footlocker 84.53 98.90 99.45
6 Saks Fifth Avenue 90.50 99.32 99.44
7 Blue Nile 91.03 99.22 99.42
Zappos 90.49 99.45 99.42
9 Coldwater Creek 89.14 99.11 99.39
Costco 85.88 99.39 99.39
Sears 88.80 99.11 99.39
12 The Home Depot 85.10 99.02 99.36
13 1-800 Flowers 84.60 99.03 99.34
Neiman Marcus 91.13 99.12 99.34
15 Chadwicks 86.61 99.25 99.32
16 Toys R Us 56.02 98.32 99.31
Williams-Sonoma 79.91 98.85 99.31
18 Buy.com 85.87 98.72 99.30
19 Avon Shopping 89.67 99.13 99.27
Drugstore 85.50 99.06 99.27
21 QVC 79.10 98.50 99.26
22 Wal-Mart 82.24 98.34 99.23
23 Amazon 81.82 99.19 99.22
24 Barnes & Noble 82.73 98.57 99.21
Newegg 86.47 98.98 99.21
26 Dell 88.97 98.97 99.16
27 Netflix 87.61 99.17 99.15
Target 67.15 98.38 99.15

ABOUT TRUST ONLINE

Online retail is hard, grocery retail is really hard, so online grocery is, of course, really, really hard.

— Wal-Mart global e-commerce chief Neil Ashe
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