December 31, 2007, 12:00 AM

Multi-channel CRM

(Page 2 of 2)

More complex tools such as knowledge management software on up to turnkey CRM systems can range from several hundred thousand to several million dollars. Some analysts and vendors believe it’s time for retailers to invest in cross-channel CRM technology. “We’re we not asking them to get rid of legacy systems, but to automate the way they interface with customers after they become customers,” says Talisma’s Vetras. “That’s where they need to invest.”

billb@verticalwebmedia.com

comments powered by Disqus

Advertisement

Advertisement

Advertisement

From IR Blogs

FPO

Brad Shorr / E-Commerce

Remarketing best practices: be appealing, not annoying

First, understand your customer: Is she just getting to know you or a loyal customer? ...

FPO

Heather Dougherty / E-Commerce

Amazon knows why people buy

Consumers who shop at Amazon are impulse buyers interested in self-image, and that’s particularly true ...

Advertisement