They also are more likely to become repeat buyers, Forrester Research says.
LivePerson, vendor of online customer service technology, has named Eli Campo executive vice president and general manager of technology operations, responsible for overseeing customer support and R&D groups.
LivePerson Inc., provider of live customer service technology, has named Eli Campo executive vice president and general manager of technology operations. He is responsible for overseeing LivePerson`s Tel Aviv, Israel-based customer support and R&D; groups and managing the company`s infrastructure to meet growth demands.
Before joining LivePerson, Campo was general manager of eBay Inc.`s Israel operations, leading the company`s R&D; and product catalog operations centers in Israel. He joined eBay through the acquisition of Shopping.com, which he joined in 2001 as senior vice president of engineering and operations. He was part of the team that grew the company from start-up to a public company with more than $150 million in revenue.
Campo also served as co-CEO of EarthNoise, a video file-sharing site.
New York City-based LivePerson sells hosted software for web interactions with customers. Services include technology to manage chat, e-mail and online self-service. Its 5,000 customers include EarthLink, Hewlett-Packard, Microsoft, Qwest and Verizon.