JD.com and Alibaba create indexes to identify Chinese shoppers’ spending trends, which help retailers gain insight.
Thomas M. Nealon is the new executive vice president and chief information officer at J.C. Penney Co. Inc., effective today. Nealon will oversee the company’s information technology, including the tech systems of JCP.com.
Thomas M. Nealon is the new executive vice president and chief information officer at J.C. Penney Co. Inc., effective today. Nealon will oversee the company’s information technology, including the design and ongoing development of systems and infrastructure to support the retailer’s strategic business objectives.
Among Nealon’s responsibilities is leading the development of systems for JCP.com, the billion-dollar e-commerce site that is the hub of Penney’s multi-channel retailing strategy linking stores, catalog and Internet. He reports to Myron E. Ullman III, Penney’s chairman and CEO, and joins the company’s executive board.
Nealon previously served as senior vice president and CIO at Southwest Airlines, where he led the transformation of the air carrier’s technology organization and the improvement of business processes surrounding customer interactions. He oversaw technology-driven enhancements in nearly every major area, including Southwest.com, ground operations, flight operations, maintenance and engineering, and schedule planning.
“Information technology is a critical component to our continued success and it plays an integral role in all aspects of our business,” Ullman says. “We are confident that Tom’s expertise, coupled with his vast understanding of customer relationship management, will be particularly valuable as we focus on being a leader in performance and execution in support of our long range plan for growth.”