September 28, 2006, 12:00 AM

From the customer`s mouth to the retailer`s ear

(Page 3 of 3)

But Cavens says Blue Nile isn’t evaluating the new feedback application in terms of direct ROI. The real payoff is in the business intelligence it provides about the customer experience on the site. “We are not so much measuring the success of the tool as seeing the value in using it more and using the data we get out of it more,” he says.

mary@verticalwebmedia.com

comments powered by Disqus

Advertisement

Advertisement

Advertisement

From IR Blogs

FPO

Aaron Press / E-Commerce

Gather more data, leverage more data, stop more fraud

A look at ways to prepare for the risks of high-volume e-commerce seasons following a ...

FPO

Mehdi Daoudi / E-Commerce

Managing web performance in a modern web world

Retailers rely on a variety of vendors to track activity on their web sites, provide ...

Advertisement