57.5% of all shoppers use the omnichannel service, but only 31.6% describe it as being a smooth process, according to a new report.
The dial-up site availability average of the web’s Top 50 retailers in January can vary by as much as 60%, says Gomez Inc.
Despite the fact that dial-up web access has been around for years and many households still use their telephone and a modem to connect to the Internet, how fast shoppers can access a top 50 retail site remains inconsistent.
In fact, according to Gomez Inc., the dial-up site availability average of the web’s Top 50 retailers in January can vary by as much as 60%.
The retail sites with the highest site availability rate when the site is accessed by a dial-up connection included Peapod, Netflix, Avon, Office Max, Zappos, Dell, Eddie Bauer, Drugstore.com, Office Depot, Nordstrom and HSN.com.
At the other end of the Gomez January index, Target was followed by Newegg, Gap, Target, SonyStyle, Tiger Direct, and Buy.com.