The e-retailer puts out a fulfillment call that could, by one estimate, increase its warehouse workforce by 10%.
Alpine Access, a provider of outsourced call center services using home-based agents who connect to the company over the Internet, has named Brad Krinhop as senior vice president of operations.
Alpine Access Inc., a provider of outsourced call center services using home-based agents, has named Brad Krinhop as senior vice president of operations. Krinhop will be responsible for managing the operation of Alpine Access` home-based call center employees, who take customer calls for clients.
Alpine Access’s customers include J. Crew, Office Depot, 1-800 Flowers and the Internal Revenue Service.
Krinhop most recently was U.S. vice president of customer support for eBay, where he managed more than 1,000 employees and 40 million contacts annually. Before eBay, Krinhop was the director of customer care operations for AT&T; Broadband in Denver, CO. He was also the director of customer care and director of business development for Primestar/DirecTV.
Since its founding in 1998, Alpine Access has grown annually at 60-70% and expects to exceed that growth this year, the company reports. Alpine Access employs 7,500 home-based agents who connect to the company through the Internet.