Doran Robinson previously worked for healthcare information technology vendor athenahealth.
DHL Smart & GlobalMail today introduced a package delivery service to Asian countries that offers mid-range pricing, with faster delivery times and track-and-trace capability.
DHL Smart & GlobalMail today introduced a package delivery service to Asian countries that offers mid-range pricing, with faster delivery times and track-and-trace capability. The company is positioning the service between the low-cost, slower, non-trackable service that the U.S. Postal Service offers and the higher-priced, speedier trackable services that the USPS, UPS and Fedex offer.
The service is aimed at U.S. online retailers selling to Asian customers. "This is an exciting development for e-commerce," said DHL Smart & GlobalMail president and COO Joe Phelan. "Asia makes up 30% of the world`s global mail-order, catalog and e-commerce retail sales and there is a growing demand for U.S. products. What we`re offering is an affordable, full-service parcel delivery service that will accelerate web sales in Asian markets."
DHL has offered delivery to Asia before now, but it usually took 8-14 days and did not offer the tracking capability, Sascha Fuhren, director of international product management, tells InternetRetailer.com.
Under the new service, a three-pound package headed to Japan will cost $22 and arrive in 6-7 days and can be fully tracked up to delivery to the customer, Fuhren says. “We are positioning this in between the other services, with a very reasonably priced product, fast transit time and track and trace,” Fuhren says.
The new service offers delivery times for parcels up to 55 pounds of 5-6 days to Singapore, 6-7 days to Japan and 6-9 days to Hong Kong, Taiwan, Thailand, Philippines, Indonesia, Malaysia and Brunei. Parcels will move through network hubs in Singapore and Tokyo.
In addition to improved transit times and track and trace, the new parcel product offers customs clearance and a returns notification service that informs U.S. shippers about shipments that could not be delivered.
"Carrying that service to so many other countries in Asia is an important achievement and just one more step in our strategy to offer our customers a truly global network," said Phelan.