Ronald Boire, CEO of Sears Canada, will take the top post at the bookseller in September, and current CEO Michael Huseby will become executive ...
Shipping charges for online orders continue to be a thorn in the side of consumers, 20% of whom cited shipping costs as their biggest frustration related to online shopping, a new study says. 15% frowned at the inability to try on clothes.
Shipping charges for online orders continue to be a thorn in the side of consumers, 20% of whom cited shipping costs as their biggest frustration related to online shopping, says a new study by NFO WorldGroup and The Conference Board. 19% said spam is most annoying, followed by the inability to try on clothes, 15%, and the risk of entering a credit card number online, 13%.
The study, the Consumer Internet Barometer, found that men and women differ about some of these concerns. It said the inability to try on clothes was cited by 20% of women, but 11% of men. But it noted that men were more likely than women to dislike shipping charges.
Among advantages to online shopping, the study reports, 45% of respondents said they shop online because they find better bargains than in stores; 27% of men and 16% of women cited the ability to comparison shop online; 27% of women and 20% of men cited the ability to shop around the clock.
The Consumer Internet Barometer is produced quarterly and is based on a survey of 10,000 households.