September 18, 2003, 12:00 AM

New connectivity option offers faster, more secure dial-up card processing

Paymentech’s NetConnect service protects against online hackers and shrinks dial-up access for card authorization to 3 seconds.

Paymentech has launched a new web-enabled credit authorization product targeting small- to mid-sized merchants that speeds up dial-up connections to its authorization center while providing an extra degree of security against online hackers out to steal merchant ID information.

The new service, NetConnect, uses Internet connections rather than frame relay connections. That makes it possible for merchants to free up phone lines so as to be able to continue to take calls and send faxes while they are processing transactions, according to Paymentech. The system can reduce average processing time for payment transactions from 10 to 15 seconds for a dial-up connection to about three seconds, the company says.

In addition, built-in security features offer protection for merchant users against hackers who steal merchant ID numbers so as to use them in making fraudulent credit card refunds. The service provides merchant users with a user name and password to prevent unauthorized transactions, including refunds, from being processed against their merchant account. The process happens transparently, so retailers aren’t burdened with extra steps during a transaction, and they are afforded added protection that a typical digital subscriber line (DSL) transaction doesn’t provide, according to the company.

“NetConnect is a better way to do business, especially if you are in a dial-up environment,” says James Bullard, e-commerce product development manager at Paymentech. “We think it’s going to revolutionize the way our merchants do business.”

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