August 15, 2003, 12:00 AM

Retailers ease cashier training with web-enabled POS systems

With the high employee turnover typical of retail stores, training new cashiers can be a costly endeavor. Now web-enabled POS systems are making it easier to train employees and connect them with corporate communications systems.

With the high employee turnover typical of retail stores, training new cashiers can be a costly endeavor in terms of time, management resources and the aggravation it can cause customers waiting in lines elongated by the slowness of a cashier trainee. Now web-enabled POS systems are not only making it easier to train employees, but to also provide better communication between store employees and headquarters.


Retailers report spending less time training cashiers who operate web-enabled POS terminals. While most of the reduced training time comes from having the user-friendly design of a Windows-based interface, retailers also say the ability of users to access help applications on the same terminal screen from the public web or a company intranet is a major added benefit. "It’s taking a couple of hours for new cashiers to get used to the POS terminals, where in the past it would take a few days," says Chris Benner, manager of store systems for home furnishings retailer The Bombay Co.


A POS terminal with web access also makes it easy for store employees to access company information such as human resource forms and monthly work schedules. One common way to distribute such information is through a corporate intranet that can be accessed through a web-enabled POS terminal. This give employees in stores access through the POS terminal to HR information, decreasing the need to circulate as many HR forms and documents as well as the number of calls employees make to HR administrators. "The opportunities for savings are huge," Benner says.



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