57.5% of all shoppers use the omnichannel service, but only 31.6% describe it as being a smooth process, according to a new report.
Web-based retail purchases grew only 5% for the week ending March 16 vs. the same week a year ago, reaching $873 million, comScore reports.
Online shopping came to a virtual standstill the week ending March 16, comScore Networks Inc. reports. Web-based retail purchases grew only 5% that week, reaching $873 million for the week vs. $833 for the same week a year ago.
Online travel sales also posted their weak growth, increasing only 9% to $650 million from $595 million.
Total retail sales shrank 6.5% vs. the same week a year ago, reports ShopperTrak’s National Retail Sales Estimate