CEO Sharon Price John says Build-A-Bear’s old e-commerce system is a big reason for disappointing online sales in December.
Preliminary results show sales growth of 26% in Q4 vs. year ago to $55 million, Drugstore.com reports. It also reveals four deals to expand its product offerings into contact lenses, flowers and wheelchairs and to sell to overseas customers.
Drugstore.com Inc., Internet retailer of health, beauty, wellness, and pharmacy products, today reported preliminary results for the fourth quarter. It says sales reached $55 million, up 26% from the fourth quarter of last year. Drugstore.com will release audited, final results Jan. 21.
Drugstore.com also reported agreements with AC Lens Inc., FTD Inc., 1-800-Wheelchair.com, and Comerxia Inc. to sell those companies’ products at its web site. Under the agreement with AC Lens, Drugstore.com will offer contact lenses from Johnson & Johnson, Bausch & Lomb, Ciba Vision, and other manufacturers with prescription verification and fulfillment services provided by AC Lens. Under the agreement with FTD, which was in place in time for the holidays, Drugstore provides a link to FTD.com for shoppers to order and pay for flowers and gifts.
Drugstore.com is also providing a link to a co-branded site with 1-800-Wheelchair.com, where customers can purchase medical equipment such as manual and motorized wheelchairs, wheelchair accessories, lift chairs, electric scooters, walkers, and bathroom aids. That link will be available early this year.
The one-year partnership with Comerxia will allow consumers in 28 countries to purchase non-prescription health, beauty, and wellness products through drugstore.com. Comerxia will handle all logistics regarding international shipments and will provide in-country marketing support and customer service.
International customers shopping at drugstore.com will be directed to download a shopping assistant application hosted by Comerxia. The shopping assistant interacts with the Drugstore.com store to determine if a product is suitable for overseas shipment, and then calculates duties, taxes, and shipping charges.
The services will be available to consumers in Australia, Austria, Belgium, Canada, Chile, Colombia, Dominican Republic, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxembourg, Mexico, Netherlands, New Zealand, Panama, Portugal, Singapore, Spain, Sweden, Switzerland, Taiwan, Turkey, UK and Venezuela. The service will be available early this year.
Drugstore.com announced its preliminary results and its four new deals at the Morgan Stanley Internet, Software and Networking conference in Scottsdale, AZ, today.