April 30, 2002, 12:00 AM

Documenting the relationship between customer service and profits

Customer service isn’t a cost center, it’s a profit center, says new research.

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From The IR Blog

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Adrien Henni / E-Commerce

Russian e-commerce: domestic sales slump, Chinese imports soar

There is considerable growth potential, however, as online retail accounts for just 2% of Russia’s ...

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Paul Martecchini / E-Commerce

Questions retailers should ask about web marketing data

Five topics to be addressed when evaluating programmatic advertising options.

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