April 30, 2002, 12:00 AM

Documenting the relationship between customer service and profits

Customer service isn’t a cost center, it’s a profit center, says new research.

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From The IR Blog

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Hayley Silver / E-Commerce

The shopper point of view on four hot topics in online retail

Data tells the story of what consumers most value from online retailers.

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Tommy Bush / E-Commerce

Increase conversion rates through smarter payment processing

Many legitimate transactions are declined because of payment glitches. Here are a few steps to ...

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