That decline is larger than the multichannel retailer’s overall 5.8% sales decline.
WebDialogs Inc. launched WebInteract version 3.0 that enables technical support, customer service and sales to initiate interaction with customers and spontaneous collaboration to and from web pages.
WebDialogs Inc. a voice and multimedia communication solutions provider launched WebInteract version 3.0 that enables technical support, customer service and sales to facilitate interaction and spontaneous collaboration to and from web pages and other interactive devices or applications.
"We`ve basically made communication, interaction and collaboration pro-active instead of re-active and extended the potential of web collaboration," said Lou Guercia, president and CEO of WebDialogs. "We`ve eliminated the reliance on a customer to click a button to initiate interaction and put the power of inbound and outbound interaction in the hands of enterprises."
WebInteract 3.0`s agent whisper capabilities allow businesses to customize information about the customer (the web page the person is on, if they have a past purchase history, etc.) and push the valuable information to a representative before he is live with the customer.