January 30, 2001, 5:16 PM

U.S. Internet access tops 64%

Over 64% of Americans now have access to the Internet, an increase of about 11% in the past year, according to a nationwide November telephone survey conducted by Decision Analyst Inc., a marketing research firms. In November 1999, only 53% of respondents had Internet access. "Although Internet access is growing across the board, home access is leading the charge. Internet access at home has increased dramatically in the past 12 months, but work access has grown slowly," says Jerry W. Thomas, president and CEO of Decision Analyst. "Employers appear to be reluctant to give all employees access to the Internet." "The most dramatic change in access to the Internet occurred among the 55-to-64 age group," Thomas said. "Among this age group Internet access increased from 53% in November 1999 to 72% in November 2000."
comments powered by Disqus

Advertisement

Advertisement

Advertisement

From The IR Blog

FPO

Michael Ringman / E-Commerce

The key role of post-sale service for buyers of IoT products

The complexity inherent in large networks of connected devices brings the contact center front and ...

FPO

Carol Krakowski / E-Commerce

4 customer service takeaways from ‘Cyber Weekend’

Be honest with customers about wait times, and make sure agents have all the information ...

Advertisement