January 30, 2001, 5:16 PM

Gift site sent packing

Another dot-com took it on the chin this week. Send.com, a 4-year-old gift site, replaced its home page with a letter from its CEO and founder Michael Lannon saying the site is shut down. The web site says that on Jan. 22 it will tell gift certificate holders if and how they can redeem them. The company says it will contact those whose gifts will not be processed. Send.com says it is processing all orders received before Jan. 8.
comments powered by Disqus

Advertisement

Advertisement

Advertisement

From The IR Blog

FPO

Michael Ringman / E-Commerce

The key role of post-sale service for buyers of IoT products

The complexity inherent in large networks of connected devices brings the contact center front and ...

FPO

Carol Krakowski / E-Commerce

4 customer service takeaways from ‘Cyber Weekend’

Be honest with customers about wait times, and make sure agents have all the information ...

Advertisement