January 30, 2001, 5:16 PM

Customers hate shipping costs, but some retailers don't know it

Online consumers are concerned about shipping costs, says Ernst & Young's Global Online Retailing report. A third of online shoppers have abandoned a shopping cart before or during checkout because of shipping costs. Yet nearly a third of all U.S. retailers view shipping as a profit center. "Changing this practice could go a long way toward pleasing the customer," the report says.
comments powered by Disqus

Advertisement

Advertisement

Advertisement

From The IR Blog

FPO

Paul Martecchini / E-Commerce

Questions retailers should ask about web marketing data

Five topics to be addressed when evaluating programmatic advertising options.

FPO

Sudhir Holla / E-Commerce

Top 10 omnichannel retail trends for 2016

There’s a high-stakes poker game underway, and every year fewer store-based retailers at the table.

Advertisement