Vendor Directory

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Customer Service

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a2b Fulfillment Inc.
Customer Service / Call / Contact Center Solutions
a2b Fulfillment Inc.

Greensboro, GA.

A2b Fulfillment in January 2013 announced the purchase of Orchard Brands’ Haband Division warehouse in Eatonton, Ga., adding 210,000 square feet of space needed to accommodate the company’s growth. The company offers over 400,000 square feet of space in three ... Read More

/ Video Presentation

Welcome to a2b Fulfillment

For Sales Allison Chesnutt|866-843-3827x113

Website http://www.a2bf.com/

ForeSee
Customer Service / Customer Satisfaction Measurement
ForeSee

Ann Arbor, MI.

ForeSee provides customer experience analytics technology for web sites, call centers, stores, mobile sites and apps, and social media. In July 2013, the company introduced a Word of Mouth Index, which rates major brands according to what consumers think of ... Read More

For Sales Susie Johnston |(734) 352-6416

Website http://ForeSee.com/

Global Response
Customer Service / Call / Contact Center Solutions
Global Response

Margate, FL.

Global Response focuses on brand management. The company uses web-based technology to receive customer communications, deliver script changes to agents and compile marketing data and performance reports in real- time once the service call has been initiated. Retailers can send ... Read More

For Sales Joanne Dupont|800-537-8000

Website http://www.GlobalResponse.com/

Needle Inc.
Customer Service / Live Chat
Needle Inc.

Bluffdale, UT.

Needle is a live-chat technology provider that works with individual retailers to find agents from the company’s customer base who can answer shoppers’ questions via online chat. The agents, who work from anywhere with an Internet connection, receive an hourly ... Read More

For Sales Eric Fuessel|385-351-6904

Website http://www.needle.com/

TradeGlobal
Customer Service / Live Chat
TradeGlobal

Cincinnati, OH.

TradeGlobal is an end-to-end e-commerce provider offering a range of systems and applications in the categories of content management, customer service, e-commerce systems, fulfillment and delivery, supply chain, global applications, marketing, order management, web analytics, and data systems. The company’s ... Read More

For Sales Andreas duPlessis|513-341-2744

Website http://www.tradeglobal.com/

Customer Service / Call / Contact Center Solutions
24-7 INtouch

Winnipeg, MB.

24-7 Intouch, a multichannel contact center provider, in 2012 officially launched its social media management arm, Social Herd. Social Herd is an outsourced provider of social media monitoring, moderation, and engagement. 24-7 offers customer service support, including call center services, ... Read More

Website http://www.24-7Intouch.com/

Customer Service / Live Chat
Activa Live Inc.

St. Clair Shores, MI.

Activa Live is a provider of on-demand live chat technology. Its Intelligence Rules feature helps retailers target and engage key visitors and customers. When used with automated chat invitations, retailers can specify criteria that must be met before the invitation ... Read More

Website http://www.ActivaLive.com/

Customer Service / Live Chat
Agendize

Montreal, QC.

Agendize in early 2013 launched the mobile version of its online scheduling tool. Agendize offers a suite of conversion software tools, including click-to-call, live chat, share, comment and rate, call tracking and sent to phone. Click-to-call features detailed reporting of ... Read More

Website http://www.Agendize.com/

Customer Service / Customer Satisfaction Measurement
Allegiance Inc.

South Jordan, UT.

Allegiance, a provider of customer intelligence technology and services, in 2012 partnered with Clarabridge, a customer experience management company using sentiment and text analytics. Clarabridge technology was integrated into the Allegiance platform. Allegiance helps retailers and other businesses translate customer ... Read More

Website http://Allegiance.com/

Customer Service / Call / Contact Center Solutions
Alpine Access Inc.

Denver, CO.

Alpine Access is a provider of virtual outsourcing software and services. The company’s platform uses 4,500 home-based employees in the U.S. and Canada. Alpine Access also offers a suite of distributed workforce software and capabilities, including Software-as-a-Service-based recruiting and online ... Read More

Website http://www.AlpineAccess.com/

Customer Service / Call / Contact Center Solutions
America’s Call Center

Jacksonville, FL.

America's Call Center is a provider of inbound customer service, telemarketing and other contact center services. Services include customer service center, catalog/web support, direct marketing response, web chat, technical support/help desk, integrated script writing, medical answering services, live receptionist, e-mail, text ... Read More

Website http://www.webcallusa.com/

Customer Service / Call / Contact Center Solutions
Ameridial Inc.

N. Canton, OH.

Ameridial, an inbound/outbound telemarketing call center, employs more than 800 professional service and sales representatives in Ohio and North Carolina. It offers web-enabled agents for e-mail response and live chat, direct marketing support and programs such as script-writing and data ... Read More

Website http://Ameridial.com/

Customer Service / Call / Contact Center Solutions
Angel.com

Tysons Corner, VA.

Genesys in March 2013 acquired Angel.com, a provider of on-demand business voice products such as a virtual call center, to form the Genesys Cloud. Genesys Cloud is a provider of cloud-based customer experience management software for contact centers, built on ... Read More

Website http://www.Angel.com/

Customer Service / Call / Contact Center Solutions
AnswerNet

Willow Grove, PA.

AnswerNet, a provider of inbound, outbound and other contact center services, in June 2013, launched a new location in Costa Rica, adding to its existing locations in the U.S. and Canada. The company provides a range of systems to optimize ... Read More

Website http://www.AnswerNet.com/

Customer Service / Call / Contact Center Solutions
antarctica | DIGITAL Marketing Ltd.

North Vancouver, BC.

Antarctica DIGITAL Marketing offers relationship lifestyle marketing, including sweepstakes, contests, coupons, list rentals and viral marketing for acquiring customers. Its Marketing Campaigns Dashboard enables advertisers to view and track real-time results of who is responding to digital campaigns and find ... Read More

Website http://www.AntarcticaDigital.com/

Customer Service / Call / Contact Center Solutions
Arise Virtual Solutions

Miramar, FL.

Arise, a Miramar, Fla.-based provider of customer contact support, has a network of more than 25,000 independent work-at-home customer service, sales and technical support providers in the U.S., Canada and the United Kingdom and Ireland. In July 2013, BT Ireland ... Read More

Website http://Arise.com/

Customer Service / Call / Contact Center Solutions
Ark Teleservices

Valley Stream, NY.

Ark, a Valley Stream, N.Y.-based provider of outsourced customer contact services, specializes in supporting multi-channel retailers including mail-order, catalog and e-commerce clients. The company offers outbound and inbound, Internet services, interactive voice response, data and document processing and market research. ... Read More

Website http://www.ArkTele.com/

Customer Service / Customer Satisfaction Measurement
Autodemo LLC

Louisville, KY.

Louisville, KY-based Autodemo develops software and web site automated demonstrations, or autodemos. The company says it has produced more than 2,500 demos for 425-plus clients. It also offers web site tours, an iPad application and concept videos. Retailers and other ... Read More

Website http://Autodemo.com/

Customer Service / Call / Contact Center Solutions
AYU Technologies

Houston, TX.

AYU Technology Solutions, which operates as WebsiteAlive, is a developer of live chat and click-to-call software. AliveChat and AliveDial are mobile, social and browser ready, and fully customizable. Retailers can add AliveConcierge to their AliveChat account to have WebsiteAlive’s operators ... Read More

Website http://www.WebsiteAlive.com/

Customer Service / Call / Contact Center Solutions
BenchmarkPortal

West Lafayette, CA.

BenchmarkPortal, an independent research firm specializing in contact center best practices, offers call center certification, call center training, call benchmarking, call center assessments and call center industry reports. The company in August 2013 released a research study on agent satisfaction. ... Read More

Website http://www.BenchmarkPortal.com/

Customer Service / Live Chat
BoldChat, a LogMeIn brand

Wichita, KS.

BoldChat, which was acquired by LogMeIn Inc., is a live chat application that enables businesses to interact with visitors on their web sites. Customers use BoldChat for both online support and as a sales channel. BoldChat is available in several ... Read More

Website http://www.BoldChat.com/

Customer Service / Call / Contact Center Solutions
ClairVista LLC

Chicago, IL.

ClairVista’s Live Expert technology provides live video chat for online and onsite services. It features interactive content sharing and dual browsing and skill and content-based agent selection. The company’s LE Anywhere product offers live video chat from any web site ... Read More

Website http://ClairVista.com/

Customer Service / Live Chat
CodeBaby Corp.

Colorado Springs, CO.

CodeBaby, a Colorado Springs, Colo.-based provider of intelligent virtual assistants and strategic online consumer engagement tools, in May 2013 unveiled Insyte. Insyte allows visitors to use interactive self-service features to get more information before making a purchase. The product is ... Read More

Website http://www.CodeBaby.com/

Customer Service / Customer Satisfaction Measurement
CodeBroker

Belmont, MA.

CodeBroker, a mobile loyalty and coupon technology provider, enables retailers to send consumers information about contests, product reviews, promotions and store locations through text message campaigns. Merchants can also use CodeBroker to create and deliver digital coupons, personalized offers and ... Read More

Website http://www.CodeBroker.com/

Customer Service / Call / Contact Center Solutions
Connection, The

Burnsville, MN.

The Connection, a U.S.-based contact center providing outsourced sales and customer service call center services, supports inbound calling for over 15 types of interactive voice response applications. The IVR applications include name capture, recorded messages, information delivery, call routing and ... Read More

Website http://The-Connection.com/

Customer Service / Call / Contact Center Solutions
CrossView Inc.

Goldens Bridge, NY.

CrossView, a provider of cross-channel e-commerce software, in February 2013 announced that luxury retailer Halston had selected CrossView mobile point-of-sale product to help promote personalized interactions between sales associates and customers. “A mobile point-of-sale will be a key component in ... Read More

Website http://CrossView.com/

Customer Service / Call / Contact Center Solutions
Customer Direct

Chesterfield, MO.

Customer Direct, a commercial call center company , has a domestic and international client base that includes web retailers, software companies, not-for-profit organizations, financial services, direct marketers, health care providers and hotels. All services are provided via a web-based browser. ... Read More

Website http://www.CustomerDirect.com/

Customer Service / Call / Contact Center Solutions
Customer Relationship Metrics

Sterling , VA.

Customer Relationship Metrics provides contact center consulting expertise and consumer behavior research know-how for online retailers and others. The company says it avoids I.T. projects by using Software-as-a-Service-based data collection and reporting tools and returns actionable insights in 60 days ... Read More

Website http://Metrics.net/

Customer Service / Live Chat
DelFin Project, The

Boca Raton, FL.

The DelFin Project's Team Sales Agent technology uses virtual agents in a chat box to contact shoppers who abandon shopping carts or otherwise leave an online retailer's site. Team Sales Agent provides personalized and relevant customer support, answering questions shoppers ... Read More

Website http://www.DelFinProject.com/

Customer Service / Live Chat
eFashion China LLC

Shanghai, China.

EFashion China is a provider of strategic e-commerce services in China. The company creates and manages online brand stores as well as TMall (formerly Taobao Mall) stores. Services include site design and development, information technology maintenance and support, merchandise management, ... Read More

Website http://www.efashionchina.com/

Customer Service / Call / Contact Center Solutions
eGain Communications Corp.

Sunnyvale, CA.

EGain in 2012 released eGain SuperChat, which offers unified auto chat, video, voice and dual browse capabilities that are part of the eGain 11 Customer Engagement Cloud. eGain is a provider of multichannel customer service and knowledge management software onsite ... Read More

Website http://www.eGain.com/

Customer Service / Call / Contact Center Solutions
Envision Telephony Inc.

Seattle, WA.

Envision, a provider of call center software and services, in June 2013 introduced NetPerformance Score, a multidimensional analytics summary report on agent performance. The score brings together data from multiple sources into one location. Envision Click2Coach is a quality management ... Read More

Website http://www.EnvisionInc.com/

Customer Service / Call / Contact Center Solutions
eOn Communications Corp.

Corinth, MS.

EOn, a developer of customer service applications, in August 2013 sold its Millennium and eQueue product lines to Professional Teledata. Professional Teledata also bought development rights for the eConn IP PBX. Under the agreement, Professional Teledata is the exclusive eOn ... Read More

Website http://www.eOncc.com/

Customer Service / Live Chat
Etech

Nacogdoches, TX.

Etech is a provider of business-to-consumer and business-to-business customer interaction services, such as customer acquisition, outbound call management, cross-selling/upselling, voice-based data entry, order entry, order follow-up, and customer experience with each contact. The company also offers account acquisition services such ... Read More

Website http://www.Etech.com/

Customer Service / Call / Contact Center Solutions
Etech Global Services

Nacogdoches, TX.

Etech, a Nacogdoches, Texas-based provider of business-to-consumer and business-to-business customer interaction services, in August 2013 launched a newly designed and optimized business web site. Etech offers services such as customer acquisition, outbound call management, cross-selling/upselling, voice-based data entry, order entry, ... Read More

Website http://EtechGS.com/

Customer Service / Call / Contact Center Solutions
FineLine Solutions

Winnipeg, MB.

FineLine is a provider of strategic call center and response services, including 1-800 engagement services, online engagement services (live chat, click to call), e-mail management services, social media monitoring services and lockbox and caging services. It offers contact services, scripting, ... Read More

Website http://www.finelinesolutions.com/

Customer Service / Call / Contact Center Solutions
Genesys Lab

Daly City, CA.

Genesys, a provider of customer service and contact center technology, released Genesys Proactive Engagement in May 2013. The e-commerce engagement tool enables retailers to combine real-time behavioral analytics with historical customer interaction and transaction data to determine when to engage ... Read More

Website http://GenesysLab.com/

Customer Service / Customer Satisfaction Measurement
Giosg.com

Helsinki, n/a.

Giosg.com, a provider of sales, marketing and customer intelligence technology, in 2012 released giosg LIVE. Giosg Live allows retailers to recognize potential web site visitors in real-time and contact them. In addition to visitor prioritizing, the company’s LIVE product features ... Read More

Website http://Giosg.com/

Customer Service / Call / Contact Center Solutions
Guthy|Renker Fulfillment Services

Arden, NC.

Guthy Renker is a marketing company offering a range of services including product fulfillment, contact center applications, presort mailing and custom continuity fulfillment. The company also offers creative packaging and custom kitting and assembly. Guthy/Renker can enter initial orders via ... Read More

Website http://www.grfs.com/

Customer Service / Live Chat
Help Interactive

Westlake Village, CA.

Help Interactive is a provider of live chat services, including Virtual Chat and Hybrid Chat, a combination of a live agent and an artificial intelligence engine. With Hybrid Chat, site visitors can be immediately engaged in a conversation with a ... Read More

Website http://www.HelpInteractive.com/

Customer Service / Call / Contact Center Solutions
InfoCision Management Corp.

Akron, OH.

InfoCision Management in July 2013 began hiring 280 workers at locations throughout Ohio, Pennsylvania and West Virginia to cope with an increasing workload. The company’s call centers use predictive dialing, call blending and interactive voice response. InfoCision can custom-build a ... Read More

Website http://www.InfoCision.com/

Customer Service / Customer Satisfaction Measurement
Infor Global

New York , NY.

Infor, a provider of business application software, in June 2013 announced that the Infor Epiphany Interaction Advisor is available for subscription and hosted services. The cloud-based Epiphany customer relationship management software offers the same functions as the on-premise version, such ... Read More

Website http://Infor.com/solutions/crm/

Customer Service / Customer Satisfaction Measurement
Inquisite Inc.

Austin, TX.

Inquisite Inc., a provider of web-based software for collecting and managing feedback from customer and employees, in October 2008 released Inquisite Certified Anonymous Surveys, a turnkey, hosted survey service. Retailers need only provide survey questions. Inquisite will work with customers ... Read More

Website http://www.Inquisite.com/

Customer Service / Call / Contact Center Solutions
InstantService

Seattle, WA.

InstantService, a provider of chat and e-mail management solutions, earlier this year achieved SAS 70 Type II certification for its chat/e-mail software platform and the physical and environmental security of its data centers. “Earning SAS 70 Type II certification raises ... Read More

Website http://www.instantService.com/

Customer Service / Live Chat
IntelliResponse Systems

Toronto, ON.

IntelliResponse Systems is a provider of web self-service software to web retailers and others. The IntelliResponse Answer Suite includes Web Answers, Mobile Answers, Social Answers, Agent Answers and Product Showcase. Web Answers is a question-and-answer platform that delivers responses to ... Read More

Website http://www.IntelliResponse.com/

Customer Service / Customer Satisfaction Measurement
IntelliResponse Systems Inc.

Toronto, ON.

IntelliResponse, a Toronto-based provider of web self-service software to online retailers, in June 2013 launched Voices, a technology designed to help retailers gain insight from customer questions posed on digital channels. Voice captures every question customers ask in natural language ... Read More

Website http://IntelliResponse.com/

Customer Service / Live Chat
KANA Software Inc.

Sunnyvale, CA.

KANA Software, a provider of multichannel customer service technology, in 2012 launched Kana Express, a tool aimed at helping mid-sized e-retailers tie together various customer service channels. Kana Express provides a single platform where retailers can monitor customers’ interactions via ... Read More

Website http://www.KANA.com/

Customer Service / Call / Contact Center Solutions
Karol Media

Wilkes-Barre, PA.

Karol Media is a provider of fulfillment services for e-retailers and others. Its services cover print media such as catalogs, posters, direct mail, blow-ins, inserts and perfect-bound books. The company also offers CD and DVD duplication, kit assembly and ad ... Read More

Website http://www.KarolMedia.com/

Customer Service / Live Chat
LiveChat

Chapel Hill, NC.

LiveChat, a Chapel Hill, N.C.-based provider of live chat software for retailers, in 2013 updated its flagship product to help increase speed and workflow for customer service representatives. The upgraded software helps agents prioritize chats, gives agents access to chat ... Read More

Website http://www.LiveChatInc.com/

Customer Service / Call / Contact Center Solutions
LiveOps Inc.

Redwood City, CA.

LiveOps integrates all consumer communications channels together with traditional and social customer relationship management, managed from a single desktop. It features voice, e-mail, chat, text messaging, Facebook and Twitter. The company also provides call center outsourcing to retailers using only ... Read More

Website http://LiveOps.com/

Customer Service / Live Chat
LivePerson Inc.

New York, NY.

LivePerson, which sells live chat and other customer service tools to online retailers, in November 2012 announced the acquisition of Australia-based Engage Pty Ltd., which provides customer contact technology. The company also expanded operations in Italy. LivePerson’s software includes chat ... Read More

Website http://www.liveperson.com/

Customer Service / Live Chat
LiveSalesman

Noida, N/A.

LiveSalesman is a Noida, India-based provider of outsourced live chat-based customer services and sales to e-retailers. Services offered include live chat, e-mail support and voice/click-to-call services. Live chat services feature customer relationship management implementation, operator recruitment and training, offshore operations ... Read More

Website http://www.LiveSalesman.com/

Customer Service / Customer Satisfaction Measurement
LogMeIn

Boston, MA.

Live chat provider LogMeIn provides a product chooser app on its site to help retailers decide which level of service they need. The app asks about the interest level in chat, click-to-call, e-mail, Twitter management and SMS texts. Depending on ... Read More

Website http://BoldChat.com/

Customer Service / Call / Contact Center Solutions
ManpowerGroup

Milwaukee, WI .

ManpowerGroup offers a suite of workforce solutions from recruitment and training to outsourcing and workforce consulting. For retailers, the company provides retail contact center solutions, including task-based outsourcing, virtual call centers (including at-home solutions), onsite call center management, traditional call ... Read More

Website http://us.manpower.com/contactcenter

Customer Service / Call / Contact Center Solutions
Marketing Alternatives

Elgin, IL.

Marketing Alternatives is a provider of outsourced marketing communications, call center and fulfillment services. Based in Illinois, the company’s call center is staffed with professional, neutral accent agents and supervisors who receive ongoing training for each retailer’s program. Programs include ... Read More

Website http://www.MktAlt.com/

Customer Service / Call / Contact Center Solutions
Marketing Support Network

Bridgeville, PA.

Marketing Support Network is a Bridgeville, Penn.-based provider of contact services such as inbound and outbound call management, live chat and web response. The company also provides customer care, online customer care, technical support, outbound services, business process outsourcing, fulfillment, ... Read More

Website http://www.MarketingSupportNetwork.com/

Customer Service / Call / Contact Center Solutions
Marketlink Inc.

Des Moines, IA.

Marketlink provides outbound and inbound call center and telemarketing services such as data and list management, scripting and reporting, to retailers and others. The Des Moines, Iowa-based company has nearly 600 employees in eight locations in the Midwest in addition ... Read More

Website http://www.marketlinkinc.com/

Customer Service / Call / Contact Center Solutions
Midco Connections

Sioux Falls, SD.

Midco Connections trains its agents to offer retailers personalized and customized service. Retailers can monitor live training and service calls from their offices. Agents are trained using one-to-one meetings, online learning modules and test calls. To ensure quality training, Midco ... Read More

Website http://www.midcoconnections.com/

Customer Service / Call / Contact Center Solutions
Motif

San Mateo, CA.

Motif offers business process outsourcing and knowledge process outsourcing services across the U.S., Asia and Europe through global delivery centers in Costa Rica, India and the Philippines. Services include customer support, fraud prevention, social media services, research and analytics and ... Read More

Website http://www.motifinc.com/

Customer Service / Live Chat
Moxie Software

Mountain View, CA.

Customer Engagement Spaces by Moxie Software is designed to enable more than 600 companies to engage customers, reduce costs, drive revenue and increase customer satisfaction through self-service, assisted service, and proactive service offerings. Moxie's customer engagement suite includes Knowledgebase, Email, ... Read More

Website http://www.moxiesoft.com/

Customer Service / Customer Satisfaction Measurement
nanoRep

Herzliya, n/a.

NanoRep, a provider of customer service software, in 2012 released a mobile-optimized version of instant-answer support widgets for iOS and Android devices. Visitors to a retailer’s mobile site see an optimized widget float onto the screen once a page loads, ... Read More

Website http://nanoRep.com/

Customer Service / Live Chat
Netop

Beaverton, OR.

Netop provides remote engagement tools for communications and customer service. The company's Live Guide is a live chat application, delivered in a Software-as-a-Service-based mode, which means Netop hosts the chat technology that connects with the retailer's site through an Internet ... Read More

Website http://www.netop.com/live-guide

Customer Service / Call / Contact Center Solutions
Neustar

Sterling, VA.

NeuStar is a provider of converged messaging and Internet Protocol services. It's GSMA PathFinder, operated by NeuStar for the GSM Association, translates telephone numbers into Internet Protocol-based addresses. Neustar's Multimedia Interconnect Services offer routing for the swift, reliable, and cost-effective ... Read More

Website http://Neustar.biz/

Customer Service / Call / Contact Center Solutions
OKS-Ameridial

Canton , OH.

OKS-Ameridial is an inbound/outbound telemarketing call center. It offers web-enabled agents for e-mail response and live chat, direct marketing support and programs such as script-writing and data delivery. The company uses Automatic Number Identification Service to support toll-free numbers and ... Read More

Website http://www.OKSAmeridial.net/

Customer Service / Customer Satisfaction Measurement
omniONE USA

Hauppauge, NY.

OmniONE is the developer of a platform for customer satisfaction rating certification. The omniFEEDBACK certificate is an official validation of a vendor's customer satisfaction rating verified by the company's independent third-party platform. The satisfaction rating is updated with each actual ... Read More

Website http://www.OmniFeedback.com/

Customer Service / Call / Contact Center Solutions
OnBrand24

Beverly, MA.

OnBrand24 is a Massachusetts call center services provider, serving web retailing clients and others in the Boston area, New England and nationwide. Services include domestic, fully outsourced telemarketing, telesales, inbound order processing, help desk, outbound business-to-business lead generation and appointment ... Read More

Website http://www.OnBrand24.com/

Customer Service / Call / Contact Center Solutions
One World Direct

Mobridge, SD.

One World Direct offers direct-to-consumer fulfillment, call center and e-commerce services. The staff consists of career call center agents who are trained in sales techniques. One World works with retailers to develop scripts that amplify their brands’ personalities. Its agents ... Read More

Website http://www.OWD.com/

Customer Service / Customer Satisfaction Measurement
OpinionLab

Highland Park, IL.

OpinionLab enables consumers to register comments on the brands they use by clicking the [+] link on a retailer’s web site to open a comment card that allows them to leave ratings, comments and answers to customized questions. The company ... Read More

Website http://www.OpinionLab.com/

Customer Service / Live Chat
Parker Software

Orlando, FL.

Parker Software is a software developer that produces two flagship products: WhosOn, a visitor tracking and live chat application, and Email2DB, an e-mail parser and business process automation service. WhosOn is a comprehensive application for web statistics, live chat, proactive ... Read More

Website http://Parker-Software.com/

Customer Service / Live Chat
Red Sun Systems Inc.

Hickory Hills, IL.

Red Sun Systems Inc., an online applications provider, offers VersoChat, a web-based live chat application that works on virtually any platform. VersoChat live chat software offers four tiers of product depending on a retailer’s size and needs—Lite, Standard, Pro and ... Read More

Website http://www.VersoChat.com/

Customer Service / Live Chat
Respondez (Spanco Respondez BPO Pvt. Ltd.)

Iselin, NJ.

Respondez, a global contact center and international business process outsourcing division of Spanco Telesystems and Solutions Ltd., provides support for multichannel retailers. In addition to staffing a call center, Respondez assists retailers with order management, collections and other customer-service tasks. ... Read More

Website http://www.Respondez.com/

Customer Service / Call / Contact Center Solutions
Revenue Enhancement Consultants

Portland, ME.

With a combined 50 years of experience in all aspects of direct response marketing, Revenue Enhancement Consultants specializes in telemarketing campaign management. This deep experience allows the company’s management to “think in circles,” looking at its clients’ campaigns in multiple ... Read More

Website http://www.RevenueEnhancement.com/

Customer Service / Call / Contact Center Solutions
RightNow Technologies

Bozeman, MT.

RightNow provides customer service technology including web self-service, mobile, chat, e-mail management and contact center service. Its on-demand customer relationship management includes agent scripting, a desktop add-in framework and guided assistance. The agent scripting feature walks an agent through a ... Read More

Website http://www.RightNow.com/

Customer Service / Call / Contact Center Solutions
Skybridge Customer Service

Greenfield, MN.

Skybridge Customer Service provides inbound customer services, including customer service inquiries; problem-solving; customer retention; help desk and product support; order entry and up-selling; and e-customer service and web page interaction, such as e-mail, e-chat and self-help. Other services include customized ... Read More

Website http://www.skybridgemg.com/

Customer Service / Call / Contact Center Solutions
Specialty Answering Service

King of Prussia, PA.

Specialty Answering Service is a global call center services provider. The company uses web-based technology to interface with clients’ e-commerce shopping platforms to place orders, provide real-time order fulfillment progress, provide customer service, process returns, and more. E-commerce retailers can ... Read More

Website http://www.specialtyansweringservice.net/

Customer Service / Call / Contact Center Solutions
Speed Commerce

Richardson, TX.

Speed Commerce is a provider of a vertically integrated, multichannel platform of e-commerce services and distribution applications for retailers and manufacturers. The company was formed from a merger between Navarre Corp. and SpeedFC Inc. in November 2012. Navarre, founded in ... Read More

Customer Service / Live Chat
Staff My Site

San Francisco, CA.

Founded in 2005, Staff My Site is a provider of an outsourced live chat services for customer support and lead generation. The company provides software plus trained chat agents starting at $195 per month for 24/7 service. To set up ... Read More

Website http://www.staffmysite.com/

Customer Service / Call / Contact Center Solutions
Strata BPO

Los Angeles, CA.

Strata BPO provides business process support services to web retailers and others. Business process outsourcing services include customer, technical, sales and administrative support, utilizing telephone, e-mail and live chat. Additional services include legal, accounting, engineering, sales, graphic design, data entry, ... Read More

Website http://www.StrataBPO.com/

Customer Service / Call / Contact Center Solutions
SupportSave Solutions Inc.

Studio City, CA.

SupportSave provides customer service functions at its  center in the Philippines. Its facilities feature an on-site American management team, fully redundant voice and data links to the U.S., and enterprise grade network infrastructure. Retailers can access a SupportSave.com’s surveillance system ... Read More

Website http://www.SupportSave.com/

Customer Service / Call / Contact Center Solutions
Taction

Waldoboro, ME.

Taction offers a comprehensive menu of contact center services such as direct-to-consumer and business-to-business sales and service including inbound and outbound sales; customer service; literature request entry; inbound and outbound sales to businesses; and sales support for sales teams. Support ... Read More

Website http://www.Taction.com/

Customer Service / Call / Contact Center Solutions
TARGUSinfo

Vienna, VA.

TARGUSinfo’s On-Demand Verification service allows retailers to instantly analyze the validity, accuracy and depth of the relationship between name, address and phone information. Using the TARGUSinfo application, online retailers are able to determine whether or not a link exists between ... Read More

Website http://www.TARGUSinfo.com/

Customer Service / Call / Contact Center Solutions
TeleSoft Systems

North Vancouver, BC.

Telesoft Systems works with retailers to devise call center programs that improve the quality of customer contact across multiple service points, including interactive voice response, live chat, text chat, self-service channels and e-mail. Telesoft can help retailers devise work force ... Read More

Website http://www.TeleSoftSystems.ca/

Customer Service / Call / Contact Center Solutions
The Connection

Burnsville, MN.

The Connection is a U.S.-based contact center providing outsourced sales and customer service call center services. It supports inbound calling for over 15 types of interactive voice response applications to supplement live operators. The IVR applications include name capture, recorded ... Read More

Website http://www.The-Connection.com/

Customer Service / Live Chat
TouchCommerce

Agoura Hills, CA.

TouchCommerce is a provider of a pay-for-performance conversion model for online retailers. Retailers pay TouchCommerce only for actual conversions, whether new customer acquisition, existing customer upsell and cross-sell, online account openings, e-billing sign-ups or call deflections-answering a customer issue via ... Read More

Website http://TouchCommerce.com/

Customer Service / Call / Contact Center Solutions
TTC Marketing Solutions

Chicago, IL.

TTC Marketing is a provider of call center services for retailers, including Internet and catalog merchants. The company also offers lead generation, contact of shopping cart abandoners, customer reactivation, sales and verification, reservations, customer service and upsell sales. TTC Marketing ... Read More

Website http://www.callttc.com/

Customer Service / Live Chat
UpSellit.com Inc.

West Lake Village, CA.

UpSellit’s automated chat technology, SmartAgent, understands everyday speech at a structural level to deliver accurate sales reports and prevent shopping cart abandonment. UpSellit’s proprietary virtual chat technology proactively and personally engages customers at predetermined points of action in a campaign. ... Read More

Website http://www.UpSellit.com/

Customer Service / Call / Contact Center Solutions
Upsource

West Tisbury, MA.

Upsource is a provider of custom contact center applications to web retailers and others. Applications include customer service; inbound sales; billing; technical support; outbound campaigns; informational requests using voice, e-mail, fax and web chat channels; and outbound applications, including back-office ... Read More

Website http://www.upsourceinc.com/

Customer Service / Call / Contact Center Solutions
USA Fulfillment

Chestertown, MD.

USA Fulfillment offers customized fulfillment technology, real-time access for clients, a full service call center and an expandable, large capacity warehouse. It can provide a hosted shopping site directly tied into its operations to reduce the cost and time of ... Read More

Website http://www.USAFill.com/

Customer Service / Call / Contact Center Solutions
USA800

Kansas City, MO.

USA800 can design call center programs offering inbound customer care, Internet live chat, click to call and e-mail. It is a leading provider of outsourced customer communications to the catalog industry. USA800's three call centers are in Kansas. No calls ... Read More

Website http://www.USA800.com/

Customer Service / Live Chat
Velaro

Elkridge, MD.

Velaro is a provider of live help/live chat software as a hosted, Software-as-a-Service product. It features real-time visitor monitoring, shared messages, complete customization, co-browsing and joint form fill, web conferencing, and advanced routing and workflow. Velaro’s proactive chat allows agents ... Read More

Website http://www.Velaro.com/

Customer Service / Live Chat
VirtuOz Inc.

Emeryville, CA.

VirtuOz Read More

Website http://www.virtuoz.com/

Customer Service / Live Chat
Vovici

Herndon, VA.

Vovici is a software provider of platforms for online customer communities and advisory panels. Its tools enable businesses to collect feedback, build and manage proprietary panels, leverage corporate social networks and utilize survey analytics and reporting. Vovici partners with companies ... Read More

Website http://www.Vovici.com/

Customer Service / Customer Satisfaction Measurement
Warrantech

Bedford, TX.

Warrentech is a provider of underwriting and administration of service contracts and extended warranties to retailers and other businesses. The warranties cover a range of products such as consumer electronics, computers and accessories, power tools, fitness equipment, jewelry and appliances. ... Read More

Website http://www.Warrantech.com/

Customer Service / Live Chat
Website Alive

Houston, TX.

Website Alive is a provider of live chat and mobile chat services to online retailers. Its services feature chat transcripts, visitor tracking and invitation pop ups, chat collaboration, visitor recorder and an operator report suite. Website Alive's products also offer ... Read More

Website http://www.WebSiteAlive.com/

Customer Service / Call / Contact Center Solutions
West Direct LLC

Omaha, NE.

West Direct LLC is a provider of outsourced call center services to web retailers and others. The company offers a set of agent- and technology-based customer care and customer acquisition applications. DirectConnect, its virtual call delivery technology, allows clients to ... Read More

Website http://www.WestDirect.com/

Customer Service / Call / Contact Center Solutions
Zeacom

Irvine, CA.

Zeacom offers a multimedia contact center, business process automation and plug-ins for unified communications. Through its multimedia contact center, customers can click to request a callback from an agent or click to request live chat over the web. Screen pop-ups ... Read More

Website http://Zeacom.com/

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