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/ Video Presentation

Welcome to a2b Fulfillment

For Sales Allison Chesnutt|866-843-3827x113

Website http://www.a2bf.com/

Needle Inc.
Customer Service / Live Chat
Needle Inc.

Bluffdale, UT.

Needle is a live-chat technology provider that works with individual retailers to find agents from the company’s customer base who can answer shoppers’ questions via online chat. The agents, who work from anywhere with an Internet connection, receive an hourly ... Read More

For Sales Eric Fuessel|385-351-6904

Website http://www.needle.com/

TradeGlobal
Customer Service / Live Chat
TradeGlobal

Cincinnati, OH.

TradeGlobal is an end-to-end e-commerce provider offering a range of systems and applications in the categories of content management, customer service, e-commerce systems, fulfillment and delivery, supply chain, global applications, marketing, order management, web analytics, and data systems. The company’s ... Read More

For Sales Andreas duPlessis|513-341-2744

Website http://www.tradeglobal.com/

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a2b Fulfillment Inc.
Customer Service / Live Chat
a2b Fulfillment Inc.

Greensboro, GA.

A2b Fulfillment in January 2013 announced the purchase of Orchard Brands’ Haband Division warehouse in Eatonton, Ga., adding 210,000 square feet of space needed to accommodate the company’s growth. The company offers over 400,000 square feet of space in three ... Read More

/ Video Presentation

Welcome to a2b Fulfillment

For Sales Allison Chesnutt|866-843-3827x113

Website http://www.a2bf.com/

Customer Service / Live Chat
Activa Live Inc.

St. Clair Shores, MI.

Activa Live is a provider of on-demand live chat technology. Its Intelligence Rules feature helps retailers target and engage key visitors and customers. When used with automated chat invitations, retailers can specify criteria that must be met before the invitation ... Read More

Website http://www.ActivaLive.com/

Customer Service / Live Chat
Agendize

Montreal, QC.

Agendize in early 2013 launched the mobile version of its online scheduling tool. Agendize offers a suite of conversion software tools, including click-to-call, live chat, share, comment and rate, call tracking and sent to phone. Click-to-call features detailed reporting of ... Read More

Website http://www.Agendize.com/

Customer Service / Live Chat
BoldChat, a LogMeIn brand

Wichita, KS.

BoldChat, which was acquired by LogMeIn Inc., is a live chat application that enables businesses to interact with visitors on their web sites. Customers use BoldChat for both online support and as a sales channel. BoldChat is available in several ... Read More

Website http://www.BoldChat.com/

Customer Service / Live Chat
CodeBaby Corp.

Colorado Springs, CO.

CodeBaby, a Colorado Springs, Colo.-based provider of intelligent virtual assistants and strategic online consumer engagement tools, in May 2013 unveiled Insyte. Insyte allows visitors to use interactive self-service features to get more information before making a purchase. The product is ... Read More

Website http://www.CodeBaby.com/

Customer Service / Live Chat
DelFin Project, The

Boca Raton, FL.

The DelFin Project's Team Sales Agent technology uses virtual agents in a chat box to contact shoppers who abandon shopping carts or otherwise leave an online retailer's site. Team Sales Agent provides personalized and relevant customer support, answering questions shoppers ... Read More

Website http://www.DelFinProject.com/

Customer Service / Live Chat
eFashion China LLC

Shanghai, China.

EFashion China is a provider of strategic e-commerce services in China. The company creates and manages online brand stores as well as TMall (formerly Taobao Mall) stores. Services include site design and development, information technology maintenance and support, merchandise management, ... Read More

Website http://www.efashionchina.com/

Customer Service / Live Chat
Etech

Nacogdoches, TX.

Etech is a provider of business-to-consumer and business-to-business customer interaction services, such as customer acquisition, outbound call management, cross-selling/upselling, voice-based data entry, order entry, order follow-up, and customer experience with each contact. The company also offers account acquisition services such ... Read More

Website http://www.Etech.com/

Customer Service / Live Chat
Help Interactive

Westlake Village, CA.

Help Interactive is a provider of live chat services, including Virtual Chat and Hybrid Chat, a combination of a live agent and an artificial intelligence engine. With Hybrid Chat, site visitors can be immediately engaged in a conversation with a ... Read More

Website http://www.HelpInteractive.com/

Customer Service / Live Chat
IntelliResponse Systems

Toronto, ON.

IntelliResponse Systems is a provider of web self-service software to web retailers and others. The IntelliResponse Answer Suite includes Web Answers, Mobile Answers, Social Answers, Agent Answers and Product Showcase. Web Answers is a question-and-answer platform that delivers responses to ... Read More

Website http://www.IntelliResponse.com/

Customer Service / Live Chat
KANA Software Inc.

Sunnyvale, CA.

KANA Software, a provider of multichannel customer service technology, in 2012 launched Kana Express, a tool aimed at helping mid-sized e-retailers tie together various customer service channels. Kana Express provides a single platform where retailers can monitor customers’ interactions via ... Read More

Website http://www.KANA.com/

Customer Service / Live Chat
LiveChat

Chapel Hill, NC.

LiveChat, a Chapel Hill, N.C.-based provider of live chat software for retailers, in 2013 updated its flagship product to help increase speed and workflow for customer service representatives. The upgraded software helps agents prioritize chats, gives agents access to chat ... Read More

Website http://www.LiveChatInc.com/

Customer Service / Live Chat
LivePerson Inc.

New York, NY.

LivePerson, which sells live chat and other customer service tools to online retailers, in November 2012 announced the acquisition of Australia-based Engage Pty Ltd., which provides customer contact technology. The company also expanded operations in Italy. LivePerson’s software includes chat ... Read More

Website http://www.liveperson.com/

Customer Service / Live Chat
LiveSalesman

Noida, N/A.

LiveSalesman is a Noida, India-based provider of outsourced live chat-based customer services and sales to e-retailers. Services offered include live chat, e-mail support and voice/click-to-call services. Live chat services feature customer relationship management implementation, operator recruitment and training, offshore operations ... Read More

Website http://www.LiveSalesman.com/

Customer Service / Live Chat
Moxie Software

Mountain View, CA.

Customer Engagement Spaces by Moxie Software is designed to enable more than 600 companies to engage customers, reduce costs, drive revenue and increase customer satisfaction through self-service, assisted service, and proactive service offerings. Moxie's customer engagement suite includes Knowledgebase, Email, ... Read More

Website http://www.moxiesoft.com/

Needle Inc.
Customer Service / Live Chat
Needle Inc.

Bluffdale, UT.

Needle is a live-chat technology provider that works with individual retailers to find agents from the company’s customer base who can answer shoppers’ questions via online chat. The agents, who work from anywhere with an Internet connection, receive an hourly ... Read More

For Sales Eric Fuessel|385-351-6904

Website http://www.needle.com/

Customer Service / Live Chat
Netop

Beaverton, OR.

Netop provides remote engagement tools for communications and customer service. The company's Live Guide is a live chat application, delivered in a Software-as-a-Service-based mode, which means Netop hosts the chat technology that connects with the retailer's site through an Internet ... Read More

Website http://www.netop.com/live-guide

Customer Service / Live Chat
Parker Software

Orlando, FL.

Parker Software is a software developer that produces two flagship products: WhosOn, a visitor tracking and live chat application, and Email2DB, an e-mail parser and business process automation service. WhosOn is a comprehensive application for web statistics, live chat, proactive ... Read More

Website http://Parker-Software.com/

Customer Service / Live Chat
Red Sun Systems Inc.

Hickory Hills, IL.

Red Sun Systems Inc., an online applications provider, offers VersoChat, a web-based live chat application that works on virtually any platform. VersoChat live chat software offers four tiers of product depending on a retailer’s size and needs—Lite, Standard, Pro and ... Read More

Website http://www.VersoChat.com/

Customer Service / Live Chat
Respondez (Spanco Respondez BPO Pvt. Ltd.)

Iselin, NJ.

Respondez, a global contact center and international business process outsourcing division of Spanco Telesystems and Solutions Ltd., provides support for multichannel retailers. In addition to staffing a call center, Respondez assists retailers with order management, collections and other customer-service tasks. ... Read More

Website http://www.Respondez.com/

Customer Service / Live Chat
Staff My Site

San Francisco, CA.

Founded in 2005, Staff My Site is a provider of an outsourced live chat services for customer support and lead generation. The company provides software plus trained chat agents starting at $195 per month for 24/7 service. To set up ... Read More

Website http://www.staffmysite.com/

Customer Service / Live Chat
TouchCommerce

Agoura Hills, CA.

TouchCommerce is a provider of a pay-for-performance conversion model for online retailers. Retailers pay TouchCommerce only for actual conversions, whether new customer acquisition, existing customer upsell and cross-sell, online account openings, e-billing sign-ups or call deflections-answering a customer issue via ... Read More

Website http://TouchCommerce.com/

TradeGlobal
Customer Service / Live Chat
TradeGlobal

Cincinnati, OH.

TradeGlobal is an end-to-end e-commerce provider offering a range of systems and applications in the categories of content management, customer service, e-commerce systems, fulfillment and delivery, supply chain, global applications, marketing, order management, web analytics, and data systems. The company’s ... Read More

For Sales Andreas duPlessis|513-341-2744

Website http://www.tradeglobal.com/

Customer Service / Live Chat
UpSellit.com Inc.

West Lake Village, CA.

UpSellit’s automated chat technology, SmartAgent, understands everyday speech at a structural level to deliver accurate sales reports and prevent shopping cart abandonment. UpSellit’s proprietary virtual chat technology proactively and personally engages customers at predetermined points of action in a campaign. ... Read More

Website http://www.UpSellit.com/

Customer Service / Live Chat
Velaro

Elkridge, MD.

Velaro is a provider of live help/live chat software as a hosted, Software-as-a-Service product. It features real-time visitor monitoring, shared messages, complete customization, co-browsing and joint form fill, web conferencing, and advanced routing and workflow. Velaro’s proactive chat allows agents ... Read More

Website http://www.Velaro.com/

Customer Service / Live Chat
VirtuOz Inc.

Emeryville, CA.

VirtuOz Read More

Website http://www.virtuoz.com/

Customer Service / Live Chat
Vovici

Herndon, VA.

Vovici is a software provider of platforms for online customer communities and advisory panels. Its tools enable businesses to collect feedback, build and manage proprietary panels, leverage corporate social networks and utilize survey analytics and reporting. Vovici partners with companies ... Read More

Website http://www.Vovici.com/

Customer Service / Live Chat
Website Alive

Houston, TX.

Website Alive is a provider of live chat and mobile chat services to online retailers. Its services feature chat transcripts, visitor tracking and invitation pop ups, chat collaboration, visitor recorder and an operator report suite. Website Alive's products also offer ... Read More

Website http://www.WebSiteAlive.com/

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