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Guidance
Consulting / Research / Consultants
Guidance

Marina Del Rey, CA.

Guidance Solutions marked its 20th year in business in February 2013. The company designs, builds and maintains e-commerce sites for online only and multichannel retailers. Services provided include strategy, information architecture, visual design, technical design, support services and project management. ... Read More

For Sales David Zimmerman|310-754-3808

Website http://www.Guidance.com/

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Consulting / Research / Consultants
Aberdeen Group, a Harte-Hanks Co.

Boston, MA.

Aberdeen Group, a provider of research to online retailers and other clients in July 2013 published a series of research reports examining virtual private clouds, human resource cloud deployments, virtualized server deployments and network testing. Aberdeen says the research shows ... Read More

Website http://www.Aberdeen.com/

Consulting / Research / Consultants
Accenture Ltd.

New York, NY.

Acceleration Partners specializes in developing and managing programs for search engine optimization, paid search, affiliate management and other performance marketing initiatives, the company says. In August 2013 Acceleration expanded its base in Latin America and Brazil by signing up Baby.com.br, ... Read More

Website http://www.Accenture.com/

Consulting / Research / Consultants
Affinion Group

Stamford, CT.

Affinion Group in September 2012 announced the completion of its succession management plan, under which Nathaniel J. Lipman, chairman and CEO, would transition to executive chairman, and Todd Siegel, chief financial officer, would be named CEO. Rick Fernandes and Steve ... Read More

Website http://Affinion.com/

Consulting / Research / Consultants
AlphaZeta Interactive

Chicago, IL.

AlphaZeta, an interactive agency and digital consulting firm, in April 2013, announced a new collaboration with online marketing and search engine optimization firm Loud Interactive. The partnership looks to optimize their e-commerce position by pairing Loud Interactive’s SEO and social ... Read More

Website http://AlphaZeta.com/

Consulting / Research / Consultants
Alta Resources

Neenah , WI.

Alta Resources is a provider of integrated business processing outsourcing services including customer care, e-commerce and fulfillment. The company offers inbound contact-center services; loyalty programs; technical support, lead capture, qualification and management; crisis communications, recovery support and hotlines; online self-service; ... Read More

Website http://AltaResources.com/

Consulting / Research / Consultants
Altman Dedicated Direct

Rural Hall, NC.

Altman Dedicated Direct, which provides direct response marketing consulting services to web retailers, in April 2013 published an article on how to develop a direct response TV product strategy. The article, written for iMerchant newsletter, discusses the importance of choosing ... Read More

Website http://www.AltmanDedicatedDirect.com/

Consulting / Research / Consultants
B2C Partners

Kingston, MA.

B2C Partners, an e-commerce research firm, posted a blog entry on 10 best practices for checking a vendor’s references, including being considerate of their time, coming prepared, staying light on one’s feet, qualifying upfront, keeping the tone upbeat, asking them ... Read More

Website http://www.B2Cpartners.com/

Consulting / Research / Consultants
Brafton Inc.

Boston, MA.

Brafton is a content marketing agency, serving web retailers and others. As part of its content marketing service, the agency also offers search engine optimization, social media marketing and content analytics services. In-house journalists write custom articles, which are automatically ... Read More

Website http://www.Brafton.com/

Consulting / Research / Consultants
Bridge Pointe Group LLC

San Mateo, CA.

Bridge Pointe works with card-not-present merchants to minimize payment card chargebacks and fraud through education and best practices. The company, formed by former executives of Visa, offers analysis and support to merchants to help them prevent chargeback disputes and improve ... Read More

Website http://www.bridge-pointe-group.com/

Consulting / Research / Consultants
Catalina USA

St. Petersburg, FL.

Catalina, a company that tracks the purchase histories of U.S. shoppers, in March 2013 released BuyerVision mobile, a mobile ad application that delivers personalized media based on in-store purchase history. “Catalina’s expertise and insights allow our clients to deliver personalized ... Read More

Website http://www.CatalinaMarketing.com/

Consulting / Research / Consultants
Clicks & Mortar Consulting Inc.

Boston, MA.

Clicks & Mortar Consulting, an online retailing consulting company, offers services in the areas of retail information technology; financial planning, controls and reporting; interim executive management; retail operations and supply chain services. Online retailing clients include Stein Mart, Dress Barn, ... Read More

Website http://CandMC.com/

Consulting / Research / Consultants
Collabera

Morristown, NJ .

Collabera is an information technology services provider that offers a variety of mobile commerce services, including testing, web site and app development, third-party integration, device management and technology roadmap preparation. It products can incorporate GPS, coupons, live chat, social media ... Read More

Website http://www.collabera.com/

Consulting / Research / Consultants
comScore Inc.

Reston, VA.

Web and mobile measurement firm comScore in June 2013 launched Digital Analytix Multi-Platform, a web and mobile analytics system that shows customer behavior as consumers bounce between desktop computers, tablets and smartphones. The new service is built on comScore’s Digital ... Read More

Website http://www.comScore.com/

Consulting / Research / Consultants
Consumer Centric Consulting

Shaker Heights, OH.

Consumer Centric Consulting, an online retailing management consulting company, offers technology effectiveness and other services that include application software evaluation, business intelligence, customer relationship management and e-commerce applications. Web retailing clients include Polo Ralph Lauren, Target, Dick’s Sporting Goods, J. ... Read More

Website http://www.ConsumerCentricConsulting.com/

Consulting / Research / Consultants
Conversys Inc.

London, ON.

Conversys is a digital promotions marketing provider that helps web retailers host, display and manage their digital promotions. Conversys' proprietary software and digital toolbox--e-mail, social media, mobile and shelf talkers--help web retailers leverage their print publications into online publications through ... Read More

Website http://www.ConversysInc.com/

Consulting / Research / Consultants
Correia Security Resources

Mississauga, ON .

Correia Security Resources specializes in customized security training workshops and services. Founder Dean Correia has had more than 20 years of experience in operations and loss prevention in Canada, including positions at Starbucks Coffee and Wal-Mart. His company focuses on ... Read More

Website http://CorreiaSecurity.ca/

Consulting / Research / Consultants
Craine Consulting

Denver, CO.

Craine Consulting is a search and social marketing agency for online retailers and other companies. Areas of specialization include social media optimization and marketing, search engine optimization, search engine marketing, online reputation management, brand evangelism, product design and development, online ... Read More

Website http://MattCraine.com/

Consulting / Research / Consultants
Cybage Software Pvt. Ltd.

Vadgaon Sheri, Pune .

Cybage is an offshore technology services provider for the retail industry, including multichannel retailing, e-commerce, store operations, supply chain logistics, analytics and customer relationship management. The company provides services for specialty and multichannel retailers, department stores, small and medium-size retailers, ... Read More

Consulting / Research / Consultants
Deloitte Consulting LLP (Deloitte)

New York, NY.

Deloitte Consulting provides consulting services to web retailers and other clients on topics such as online retailer operational excellence, e-commerce strategy, implementation and business process re-engineering, content management and multichannel integration. Deloitte consultants work with web retailing clients to evaluate ... Read More

Website http://www.Deloitte.com/

Consulting / Research / Consultants
Deloitte Development LLC

New York, NY.

Deloitte Development, a provider of consulting services to web retailers and others, in July 2013 released its annual “Back-to-School” and “Back-to-College surveys, which reveal more consumers are going online and using smartphones to maximize their budgets. The Internet is now ... Read More

Website http://Deloitte.com/

Consulting / Research / Consultants
Digital Evolution

Overland Park, KS.

Digital Evolution is a consulting agency, serving web retailers and others. Services include interactive web development and content management, integrated e-commerce, enterprise application development, and targeted e-marketing services. Interactive web development services include an enterprise content management system, customized electronic ... Read More

Website http://www.DigitalEv.com/

Consulting / Research / Consultants
e-ventures Worldwide LLC

Naples, FL.

E-ventures Worldwide is an independent research firm that analyzes products and services. Founded in 2002, the organization offers comprehensive and independent advice to help buyers in making purchasing decisions. The company’s proprietary analysis tools and methodology features an evaluation rating ... Read More

Website http://eventuresWorldwide.com/

Consulting / Research / Consultants
EcommerceRecruiter.com

Milton, GA.

EcommerceRecruiter.com is an executive recruiting agency specializing in e-commerce, mobile commerce, integrated marketing and new media. The agency sources and screens candidates with experience across multiple marketing channels including the Internet and e-mail; print catalogs and direct mail; emerging media; ... Read More

Website http://EcommerceRecruiter.com/

Consulting / Research / Consultants
Experian Marketing Services

New York, NY .

Experian Marketing Services, a division of information services provider Experian Plc, in April 2013 launched a cross-channel marketing platform for managing e-mail, mobile, social, web, display and print campaigns. The platform is designed to integrate real-time data from third-party and ... Read More

Website http://Experian.com/MarketingServices

Consulting / Research / Consultants
F. Curtis Barry & Co.

Richmond , VA.

F. Curtis Barry & Co., a warehouse, systems and inventory consultant, in May 2013 published a blog post on putting the “wow” factor back into customer service. The post cites a mystery shopper program that the consulting company conducted with ... Read More

Website http://www.FCBCo.com/

Consulting / Research / Consultants
First Annapolis Consulting Inc.

Linthicum, MD.

First Annapolis, a consulting and mergers and acquisitions advisory services company, offers a free monthly e-newsletter on its site, called Navigator. The e-newsletter, which provides the company’s perspective on payments industry trends, covers topics including gift card offerings for moms, ... Read More

Website http://www.FirstAnnapolis.com/

Consulting / Research / Consultants
FitForCommerce

Short Hills, NJ.

FitForCommerce is a boutique consultancy that helps e-commerce and multichannel businesses improve performance and profitability through strategy, technology, marketing, merchandising, operations, organization and financial planning. The company refers to its approach as eCommerce Diligence. Services including consulting for e-commerce retailers ... Read More

Website http://www.FitForCommerce.com/

Consulting / Research / Consultants
Forrester Research Inc.

Cambridge, MA.

Forrester Research Inc., an independent research company, provides advice about technology’s impact on business, including web retailers, and consumers. In May 2009, Forrester forecast that the U.S. web analytics market would reach nearly $1 billion by 2014, fueled by a ... Read More

Website http://www.Forrester.com/

Consulting / Research / Consultants
FulCircle Inc.

Denver, CO.

FulCircle’s SmartSuite platform is designed to give e-retailers the business intelligence needed to manage marketing programs. The platform enables retailers to measure the effect of a marketing program across multiple vendors, systems and programs, connecting with data points both inside ... Read More

Website http://FulCircle.com/

Consulting / Research / Consultants
Gartner Inc.

Stamford, CT.

Gartner, a technology research company, in June 2013 released the report, “Forecast: Devices by Operating System and User Type, Worldwide.” In the report Gartner says the market is being driven by sales in tablets, smartphones and, to a lesser extent, ... Read More

Website http://www.Gartner.com/

Consulting / Research / Consultants
GfK

Oakbrook Terrace, IL.

GfK, formerly User Centric, provides usability testing, user research and eye tracking services. Areas of retail and e-commerce expertise for UserCentric include e-commerce, point-of-service and registers. In September 2013 GfK made a strategic investment in media technology provider, Genius Digital. ... Read More

Website http://GfK.com/

Consulting / Research / Consultants
Glenbrook Partners

Menlo Park, CA.

Glenbrook Partners, a payments consulting and research company, publishes e-commerce market analysis and reports to help U.S. companies better understand e-commerce markets around the world. Each report provides detailed regional information such as what payment options are needed to reach ... Read More

Website http://www.Glenbrook.com/

Consulting / Research / Consultants
Green Mountain Consulting

Memphis, TN.

Green Mountain Consulting provides parcel audit and invoice payment services featuring advanced analytics, network optimization, visibility applications and strategic project and contract management support. The company was founded by former FedEx developers with years of collective experience in the area ... Read More

Website http://GreenMountainConsulting.com/

Guidance
Consulting / Research / Consultants
Guidance

Marina Del Rey, CA.

Guidance Solutions marked its 20th year in business in February 2013. The company designs, builds and maintains e-commerce sites for online only and multichannel retailers. Services provided include strategy, information architecture, visual design, technical design, support services and project management. ... Read More

For Sales David Zimmerman|310-754-3808

Website http://www.Guidance.com/

Consulting / Research / Consultants
Hitwise, an Experian company

New York, NY.

Experian Hitwise, an online competitive intelligence company, provides Internet measurement data to web retailers and others. Hitwise measures 25 million web users worldwide, including 10 million in the U.S., allowing clients to understand Internet behavior and competitive activity. Products and ... Read More

Website http://www.Hitwise.com/

Consulting / Research / Consultants
J.C. Williams Group Ltd.

Chicago, IL.

J.C. Williams Group, a global retail consulting company, has established global joint ventures and partner programs worldwide with an emphasis on India, Russia, the Middle East and Iran. The company is a member of the Ebeltoft Group, an international consortium ... Read More

Website http://www.JCWG.com/

Consulting / Research / Consultants
Kantar Retail

Boston, MA.

Kaon Interactive, a provider of interactive three dimensional product marketing applications, in February 2013 announced a mobile business product that provides users immediate access to app content while they are still in the process of downloading data. Previously, mobile product ... Read More

Website http://www.KantarRetailIQ.com/

Consulting / Research / Consultants
Key Lime Interactive

Doral, FL.

Key Lime Interactive, a usability testing and consumer research company, delivers quarterly syndicated research reports on various industries and technologies to its clients and prospects via webinars. A recent report compared mobile daily deal apps. The reports and webinars offer ... Read More

Website http://www.KeyLimeInteractive.com/

Consulting / Research / Consultants
Kurt Salmon

Atlanta, GA.

Kurt Salmon, a global consulting and project management company, publishes articles on its site on a variety of topics. A recent article, called “Infinite Touchpoints, One Organization,” described the move toward an omni-channel merchandising and planning organization. This article focuses ... Read More

Website http://www.KurtSalmon.com/

Consulting / Research / Consultants
LakeWest Group

Cleveland, OH.

LakeWest Group is a retail management consulting company, providing consulting in the areas of strategy development, infrastructure design and assessment, and multichannel operating model design. The firm conducts an annual merchandise planning, allocation and replenishment best practice study that retailers ... Read More

Website http://www.LakeWest.com/

Consulting / Research / Consultants
Le Site Inc.

Montreal, QC.

Le Site, a web site design and strategy agency, specializes in Magento e-commerce web development and online marketing for clients in the fashion and consumer goods industries. Services offered include e-commerce, strategy, community management, search engine optimization, product syndication and ... Read More

Website http://www.LeSite.ca/

Consulting / Research / Consultants
Lyons Consulting Group

Chicago, IL.

Lyons Consulting Group provides customer-focused I.T. consulting services to web retailers and others. The firm's e-commerce technology offerings include platform selection, search engine marketing and optimization, customer relationship management, mobile applications, enterprise resource planning and business intelligence integration. Other services ... Read More

Website http://www.LyonsCG.com/

Consulting / Research / Consultants
Lyons Consulting Group Inc.

Chicago, IL.

Lyons Consulting Group is a provider of information technology consulting services and specializes in web design, web development, web site hosting and e-commerce applications. The company in August 2013 hosted a webinar on understanding online fraud risks, challenges and winning ... Read More

Website http://LyonsCG.com/

Consulting / Research / Consultants
McFadyen Solutions

Vienna, VA.

In January 2013 The Red Cross worked with Empathy Lab, a digital design agency, to design the new site, and it used McFadyen Solutions as a systems integrator to integrate the site with back-end databases and other business operations software. ... Read More

Website http://www.McFadyen.com/

Consulting / Research / Consultants
McMillan | Doolittle LLP

Chicago, IL.

McMillan Doolittle specializes in retail strategy development, and aims to generate results through processes and proprietary models that can be profitably implemented and sustained. The company evaluates and optimizes retail concepts, strategies and businesses, including feasibility studies of start-ups and ... Read More

Website http://www.McMillanDoolittle.com/

Consulting / Research / Consultants
Molecular Inc.

Watertown, MA.

Molecular is an interactive agency that helps web retailers and others develop a strategy for their online sales channel. Service offerings include digital strategy, experience design, engineering and project management. Digital marketing services include content management, data and analytics, emerging ... Read More

Website http://www.Molecular.com/

Consulting / Research / Consultants
Moving Minds LLC

Palm Coast, FL.

Moving Minds, a strategic marketing and Internet consultancy, offers integrated marketing services in the areas of marketing and growth strategy; thought leadership; customer acquisition and demand generation; customer satisfaction, retention and loyalty; customer experience; and product design and commercialization. Other ... Read More

Website http://www.MovingMindsLLC.com/

Consulting / Research / Consultants
Navigo Consulting Group Inc.

Long Beach, CA.

Navigo is a procurement service provider for clients of all sizes and industries, including retailers, health care, financial services, automotive, software, entertainment and service organizations. The company's resources, category expertise and infrastructure help clients use transportation strategically. Navigo specializes in ... Read More

Website http://www.NavigoInc.com/

Consulting / Research / Consultants
Newmine LLC

Shrewsbury, MA.

Newmine is a provider of consulting services, including strategic planning and implementation of operations and technology, to multichannel brands and retailers. The company has worked with one of their clients, a multichannel luxury consumer brand, in creating a digital commerce ... Read More

Website https://www.newmine.com/

Consulting / Research / Consultants
Nielsen Online, a service of The Nielsen Co.

New York, NY.

The Nielsen Co. analyzes online audiences, video, blogs, consumer-generated media, word-of-mouth, consumer behavior, advertising and other online content for web retailers. In October 2011, Nielsen joined forces with Carrier IQ, a mobile intelligence provider, to measure the performance of mobile ... Read More

Website http://www.Nielsen-Netratings.com/

Consulting / Research / Consultants
Phase 2 International

Honolulu , HI.

Phase 2 International delivers business software applications via a Software-as-a-Service model for small to medium-sized retailers. The company hosts business software from IBM and Microsoft in its data center, offering a monthly subscription plan where the client only pays for ... Read More

Website http://www.Phase2.com/

Consulting / Research / Consultants
Red Banks Consulting

Berkeley, CA.

Red Banks specializes in e-commerce and multichannel consulting, including online growth and fulfillment strategies, software selection, and implementation management for retail and consumer products. The company’s proprietary Direct Consumer Interaction operating model includes business and system capability audit, fulfillment optimization, ... Read More

Website http://www.redbanksconsulting.com/

Consulting / Research / Consultants
Retail Forward Inc.

Columbus, OH.

Retail Forward Inc, a provider of management consulting and market research services, specializes in retailing and consumer product marketing. According to a June 2009 Retail Forward survey, retail same-store sales excluding Wal-Mart deteriorated in May 2009, but shoppers showed signs ... Read More

Website http://www.RetailForward.com/

Consulting / Research / Consultants
RSR Research LLC

Miami, FL.

RSR Research, a research company run by retailers for the retail industry, focuses on technology. The company covers store operations, merchandise optimization, cross-channel and multichannel issues, and private label management. RSR Research delivers benchmark reports on the state of the ... Read More

Website http://www.RSRResearch.com/

Consulting / Research / Consultants
Sedlak Management Consultants Inc.

Highland Hills, OH.

Sedlak Management Consultants is a supply chain consulting firm, specializing in distribution consulting. Services include supply chain/distribution strategy, facility design and deployment, I.T. selection and implementation, and overall process improvements and cost reductions. Other services include strategy development, distribution network ... Read More

Website http://www.JASedlak.com/

Consulting / Research / Consultants
Sentier Strategic Resources LLC

Austin, Tx.

Sentier provides customized research services for e-retailers in the areas of user experience, market research, human factors and interface design. Its market research services include attribute mapping, competitive benchmarking, brand and message testing, design profiling, perceptual mapping, pricing and conjoint ... Read More

Website http://www.sentier.us.com/

Consulting / Research / Consultants
Shop.org

Washington, DC.

Shop.org, the digital division of the National Retail Federation, is a forum for digital retail executives. The organization has more than 700 member companies and focuses on challenges such as Web 2.0 and its effect on online shoppers; best practices ... Read More

Website http://www.Shop.org/

Consulting / Research / Consultants
Sloan Center for Internet Retailing

Riverside, CA.

The Sloan Center for Internet Retailing is a university research center, located at the University of California, Riverside, and focuses on improving the effectiveness of online retailing. The center includes the UCR eLab, a virtual research lab and online panel ... Read More

Website http://www.Sloan.UCR.edu/

Consulting / Research / Consultants
SmartIcon Technologies LLC

Fort Worth, TX.

SmartIcon Technologies, the developer of the SmartLogin one-click auto-login technology application, is a technology and consulting company that delivers brand awareness and consumer convenience. SmartLogin places a retailer's logo on the consumer's personal computer desktop, Internet browser and quick launch ... Read More

Website http://www.SmartIconTechnologies.com/

Consulting / Research / Consultants
SMI

Boston, MA.

SensoMotoric Instruments, or SMI, is a developer and marketer of computer vision applications, or eye and gaze tracking systems. It was an early adopter of vision-based three-dimensional eye-tracking systems and has, since its founding in 1991, installed more than 4,000 ... Read More

Website http://www.SMIvision.com/

Consulting / Research / Consultants
Sophelle

Framingham, MA.

Sophelle is an information technology consulting firm specializing in helping retail organizations plan and implement technology initiatives. The company helped an online fashion boutique for women’s apparel and accessories migrate to a new e-commerce application, automating the functional and user interface testing to accelerate ... Read More

Website http://www.Sophelle.com/

Consulting / Research / Consultants
Stella

New York, NY.

STELLAService provides customer service ratings to online retailers. The company, founded in 2009, operates a nationwide network of mystery shoppers who review e-commerce sites. Retailers that achieve a high level of service earn a seal to display on their web ... Read More

Website http://www.STELLAService.com/

Consulting / Research / Consultants
the e-tailing group Inc.

Chicago, IL.

The e-tailing group is a niche, cross-channel e-commerce consulting group that conducts annual mystery shopping on 100 e-commerce sites, fact-finding merchant surveys and fields online consumer research to understand what works for industry-leading retailers. The e-tailing group creates "voice of ... Read More

Website http://www.e-tailing.com/

Consulting / Research / Consultants
Tobii Technology

Falls Church, VA.

Tobii Technology is a vendor of eye tracking and eye control technology, which makes it possible for computers to know where users are looking. The company provides eye tracking components to e-commerce businesses and companies in health care, diagnostics, vehicle ... Read More

Website http://www.Tobii.com/

Consulting / Research / Consultants
Trinity Insight LLC

Philadelphia, PA.

Trinity Insight helps retailers with their e-commerce operation. Services include consulting on e-commerce strategic planning, search marketing and optimization, web analytics management, and multivariate and usability testing services. Trinity helps retailers identify, prioritize and execute opportunities within the technology, marketing ... Read More

Website http://www.TrinityInsight.com/

Consulting / Research / Consultants
User Centric Inc.

Oakbrook Terrace, IL.

User Centric provides consulting to retailers that focuses on improving user experience. Its consulting services include usability testing, eye tracking, expert evaluations, remote user testing, user-centered design and online surveys. User Centric uses a special monitor with infrared technology to ... Read More

Website http://www.UserCentric.com/

Consulting / Research / Consultants
Valtech

Dallas, TX.

Valtech is an international technology consulting company for web retailers and others. Services include e-business consulting, global sourcing, I.T. consulting and learning services. E-commerce offerings include online marketing, search engine optimization, the development of primary applications, web sites, Internets, intranets, ... Read More

Website http://www.Valtech.com/

Consulting / Research / Consultants
Yankee 451 Group LLC

Boston, MA.

Yankee Group, a division of The 451 Group, is a research and advisory firm focusing on research and analytics on attitudes, behaviors and usage patterns of mobile users. Based on the research, Yankee Group provides data insights and advice to ... Read More

Website http://YankeeGroup.com/

Consulting / Research / Consultants
Yankee Group

Boston, MA.

Yankee Group is an independent technology research and consulting company. The company's core offering is proprietary research and analytics on the attitudes, behaviors and usage patterns of mobile users. Based on this research, Yankee Group provides data insights and advice ... Read More

Website http://www.YankeeGroup.com/

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