Aberdeen Group, a Harte-Hanks Co., is a provider of technology market research, intelligence and demand generation services to online retailers and other clients. Research coverage includes business intelligence, communications, customer management, enterprise applications, financial management, global supply management, human capital ... Read More

Accenture, a global management consulting, technology services and outsourcing company, uses its industry knowledge, service-offering expertise and technology capabilities to identify new business and technology trends. The firm's research helps clients enter new markets, increase revenue in existing markets, improve ... Read More

Affinion Group, held by Apollo Management and General Atlantic Partners, designs, markets and services customer engagement and loyalty programs for web retailers and others. The firm provides programs in subscription-based lifestyle services and personal protection, points program management and insurance ... Read More

Altman Dedicated Direct provides direct response marketing consulting services to web retailers. The company helps online retailers meet a range of challenges, including merchandising, development strategy and planning, new product development, catalog and web merchandising planning, and brand identity programs. ... Read More

B2C Partners is a research firm specializing in e-commerce application evaluation and product selection. The firm assists web retailers with business planning, vendor scorecards, delivery management and professional staffing. The firm's exclusive focus is optimizing global e-commerce and cross-channel integration, ... Read More

Brafton is an online news and content agency that offers integrated content marketing services. The company's editorial staff writes news, blogs and articles for business web sites, paired with in-house search engine optimization and social media marketing expertise to help ... Read More

Bridge Pointe works with card-not-present merchants to minimize payment card chargebacks and fraud through education and best practices. The company, formed by former executives of Visa, offers analysis and support to merchants to help them prevent chargeback disputes and improve ... Read More

Catalina tracks the evolving purchase histories of more than 75% of U.S. shoppers and 130 million health care consumers, the company says. It uses transaction-level insight to help retailers and others develop customized, measurable campaigns to acquire, maximize and retain ... Read More

Clicks and Mortar Consulting helps online retailers handle the challenges of the multichannel retailing environment, including store operations; point-of-sale selection and implementation; gross margin planning and control; inventory management of units and dollars; return on inventory investment analysis and training; ... Read More

Collabera is a provider of information technology consulting, application development, and re-engineering and management services to online retailers. The firm offers services and products for improving user experience such as user-centric design, branding, creative, usability and digital marketing. It also ... Read More

ComScore is a provider of global Internet information, maintaining proprietary databases that provide continuous real-time measurement of the ways in which the Internet is used and activities occurring offline. The company designs fully integrated marketing strategies with syndicated and custom ... Read More

Consumer Centric Consulting provides management consulting services for online retailers. The company's clients develop and sell consumer goods across multiple channels of distribution, including e-commerce, retail, catalog and wholesale. Areas of expertise include multichannel integration, change management, product innovation and ... Read More

Conversys is a digital promotions marketing provider that helps web retailers host, display and manage their digital promotions. Conversys' proprietary software and digital toolbox--e-mail, social media, mobile and shelf talkers--help web retailers leverage their print publications into online publications through ... Read More

Cybage is an offshore technology services provider for the retail industry, including multichannel retailing, e-commerce, store operations, supply chain logistics, analytics and customer relationship management. The company provides services for specialty and multichannel retailers, department stores, small and medium-size retailers, ... Read More

Deloitte Consulting provides consulting services to web retailers and other clients on topics such as online retailer operational excellence, e-commerce strategy, implementation and business process re-engineering, content management and multichannel integration. Deloitte consultants work with web retailing clients to evaluate ... Read More

Digital Evolution is a consulting agency, serving web retailers and others. Services include interactive web development and content management, integrated e-commerce, enterprise application development, and targeted e-marketing services. Interactive web development services include an enterprise content management system, customized electronic ... Read More

F. Curtis Barry and Co. provides e-commerce, catalog, retailer operations and fulfillment consulting services to web retailers. Services focus on warehouse management systems; order management systems services; warehousing and distribution; contact center services and benchmarking; forecasting and inventory management; strategic, ... Read More

First Annapolis Consulting offers consulting and merger and acquisition advisory services to clients, including web retailers, with a specialty in the payments industry. The firm offers strategic and tactical advice to financial institutions and service providers in the retail, travel, ... Read More

FitForCommerce is an e-commerce consulting company that helps web retailers and other clients define their detailed functional and technical requirements; assess their e-commerce needs and strategies; design wireframes and site navigation; benchmark against industry best practices; write an effective e-commerce ... Read More

Forrester Research Inc., an independent research company, provides advice about technology’s impact on business, including web retailers, and consumers. In May 2009, Forrester forecast that the U.S. web analytics market would reach nearly $1 billion by 2014, fueled by a ... Read More

Gartner is an information technology research and advisory company that often studies trends that affect web retailing. Gartner media products help web retailers and others increase response rates, generate leads and strengthen their brand, while its custom newsletter programs reach ... Read More

Glenbrook Partners, a payments consulting and research company, helps web retailers with strategy definition, product development and the application of technology to solve financial service industry problems. The firm offers an international e-commerce payment assessment that helps web retailers learn ... Read More

Experian Hitwise, an online competitive intelligence company, provides Internet measurement data to web retailers and others. Hitwise measures 25 million web users worldwide, including 10 million in the U.S., allowing clients to understand Internet behavior and competitive activity. Products and ... Read More

J.C. Williams Group, a global retail consulting company, offers services in strategic planning, branding, multichannel merchandising, research, technology and real estate. Practice specialties include: strategy and concept development; market research; branding and marketing; multichannel and e-commerce; merchandise management and pricing; ... Read More

Kantar Retail iQ provides strategic insights to web retailers and other clients. Areas of focus include shopper/consumer attitudes, behaviors, expectations and preferences; retailer growth, trends and key performance strategies; and competitor position, strengths, weaknesses and actions. The firm offers advice ... Read More

Key Lime Interactive is a user research firm that helps make the web site, mobile or social media applications of web retailers and other clients easier for customers to use. The firm specializes in user testing and user experience optimization. ... Read More

Kurt Salmon Associates, a global consulting and project management company provides information and services on consumer products suppliers and retailers, I.T., business strategy, value chain improvement and customer-optimized retail execution. Retail and consumer product services include merchandising and planning, product ... Read More

LakeWest Group is a retail management consulting company, providing consulting in the areas of strategy development, infrastructure design and assessment, and multichannel operating model design. The firm conducts an annual merchandise planning, allocation and replenishment best practice study that retailers ... Read More

Le Site is a web site design and web strategy agency for online retailers and others. The agency seeks to provide clients with a strategy, supported by strong technology and unique design. The strategy phase includes planning, enforcement and surveillance. ... Read More

Lyons Consulting Group provides customer-focused I.T. consulting services to web retailers and others. The firm's e-commerce technology offerings include platform selection, search engine marketing and optimization, customer relationship management, mobile applications, enterprise resource planning and business intelligence integration. Other services ... Read More

McFadyen Solutions is a global professional services organization offering industry-specific software applications, strategic outsourcing and integration services. Through a hybrid onsite/offshore delivery model, it offers clients the competitive advantages of rapid deployment, world-class quality, and reduced costs. McFadyen has been ... Read More

McMillan Doolittle specializes in retail strategy development, and aims to generate results through processes and proprietary models that can be profitably implemented and sustained. The company evaluates and optimizes retail concepts, strategies and businesses, including feasibility studies of start-ups and ... Read More

Molecular is an interactive agency that helps web retailers and others develop a strategy for their online sales channel. Service offerings include digital strategy, experience design, engineering and project management. Digital marketing services include content management, data and analytics, emerging ... Read More

Moving Minds, a strategic marketing and Internet consultancy, offers integrated marketing services in the areas of marketing and growth strategy; thought leadership; customer acquisition and demand generation; customer satisfaction, retention and loyalty; customer experience; and product design and commercialization. Other ... Read More

Navigo is a procurement service provider for clients of all sizes and industries, including retailers, health care, financial services, automotive, software, entertainment and service organizations. The company's resources, category expertise and infrastructure help clients use transportation strategically. Navigo specializes in ... Read More

Newmine is a provider of consulting services, including strategic planning and implementation of operations and technology, to multichannel brands and retailers. The company has worked with one of their clients, a multichannel luxury consumer brand, in creating a digital commerce ... Read More

The Nielsen Co. analyzes online audiences, video, blogs, consumer-generated media, word-of-mouth, consumer behavior, advertising and other online content for web retailers. In October 2011, Nielsen joined forces with Carrier IQ, a mobile intelligence provider, to measure the performance of mobile ... Read More

Phase 2 International delivers business software applications via a Software-as-a-Service model for small to medium-sized retailers. The company hosts business software from IBM and Microsoft in its data center, offering a monthly subscription plan where the client only pays for ... Read More

Red Banks specializes in e-commerce and multichannel consulting, including online growth and fulfillment strategies, software selection, and implementation management for retail and consumer products. The company’s proprietary Direct Consumer Interaction operating model includes business and system capability audit, fulfillment optimization, ... Read More

Retail Forward Inc, a provider of management consulting and market research services, specializes in retailing and consumer product marketing. According to a June 2009 Retail Forward survey, retail same-store sales excluding Wal-Mart deteriorated in May 2009, but shoppers showed signs ... Read More

RSR Research, a research company run by retailers for the retail industry, focuses on technology. The company covers store operations, merchandise optimization, cross-channel and multichannel issues, and private label management. RSR Research delivers benchmark reports on the state of the ... Read More

Sedlak Management Consultants is a supply chain consulting firm, specializing in distribution consulting. Services include supply chain/distribution strategy, facility design and deployment, I.T. selection and implementation, and overall process improvements and cost reductions. Other services include strategy development, distribution network ... Read More

Sentier provides customized research services for e-retailers in the areas of user experience, market research, human factors and interface design. Its market research services include attribute mapping, competitive benchmarking, brand and message testing, design profiling, perceptual mapping, pricing and conjoint ... Read More

Shop.org, the digital division of the National Retail Federation, is a forum for digital retail executives. The organization has more than 700 member companies and focuses on challenges such as Web 2.0 and its effect on online shoppers; best practices ... Read More

The Sloan Center for Internet Retailing is a university research center, located at the University of California, Riverside, and focuses on improving the effectiveness of online retailing. The center includes the UCR eLab, a virtual research lab and online panel ... Read More

SmartIcon Technologies, the developer of the SmartLogin one-click auto-login technology application, is a technology and consulting company that delivers brand awareness and consumer convenience. SmartLogin places a retailer's logo on the consumer's personal computer desktop, Internet browser and quick launch ... Read More

SensoMotoric Instruments, or SMI, is a developer and marketer of computer vision applications, or eye and gaze tracking systems. It was an early adopter of vision-based three-dimensional eye-tracking systems and has, since its founding in 1991, installed more than 4,000 ... Read More

Sophelle is an I.T. consulting firm that helps major web retailers plan and implement technology initiatives. Sophelle offers two proprietary testing products: Accelerator, which increases the efficiency of testing many retail applications, including e-commerce and point-of-sale; and Continuous Quality, which ... Read More

STELLAService provides customer service ratings to online retailers. The company, founded in 2009, operates a nationwide network of mystery shoppers who review e-commerce sites. Retailers that achieve a high level of service earn a seal to display on their web ... Read More

The e-tailing group is a niche, cross-channel e-commerce consulting group that conducts annual mystery shopping on 100 e-commerce sites, fact-finding merchant surveys and fields online consumer research to understand what works for industry-leading retailers. The e-tailing group creates "voice of ... Read More

Tobii Technology is a vendor of eye tracking and eye control technology, which makes it possible for computers to know where users are looking. The company provides eye tracking components to e-commerce businesses and companies in health care, diagnostics, vehicle ... Read More

Trinity Insight helps retailers with their e-commerce operation. Services include consulting on e-commerce strategic planning, search marketing and optimization, web analytics management, and multivariate and usability testing services. Trinity helps retailers identify, prioritize and execute opportunities within the technology, marketing ... Read More

User Centric provides consulting to retailers that focuses on improving user experience. Its consulting services include usability testing, eye tracking, expert evaluations, remote user testing, user-centered design and online surveys. User Centric uses a special monitor with infrared technology to ... Read More

Valtech is an international technology consulting company for web retailers and others. Services include e-business consulting, global sourcing, I.T. consulting and learning services. E-commerce offerings include online marketing, search engine optimization, the development of primary applications, web sites, Internets, intranets, ... Read More

Yankee Group is an independent technology research and consulting company. The company's core offering is proprietary research and analytics on the attitudes, behaviors and usage patterns of mobile users. Based on this research, Yankee Group provides data insights and advice ... Read More