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Customer Service / Customer Satisfaction Measurement
Allegiance
South Jordan, UT.
Allegiance helps retailers and other companies translate customer feedback into actionable business intelligence. Allegiance combines any form of voice of the customer data with any operational data (CRM, financial, other) to create actionable customer intelligence. Feedback collection includes ad-hoc, transaction, ... Read More
Allegiance helps retailers and other companies translate customer feedback into actionable business intelligence. Allegiance combines any form of voice of the customer data with any operational data (CRM, financial, other) to create actionable customer intelligence. Feedback collection includes ad-hoc, transaction, relationship and customer experience surveys, solicited feedback through web sites and phone, and unsolicited, unstructured feedback from social media.
Company Facts
| Year Established |
1997 |
| Product / Services |
Engage Platform 7.1 |
| Entry Level / Typical Pricing |
Generally ranges from $10,000 to $50,000 depending upon application selected |
| Representative Clients |
|
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Customer Service / Customer Satisfaction Measurement
ForeSee
Ann Arbor, MI.
ForeSee measures and helps clients manage online customer satisfaction. Its CS Site Manager product offers satisfaction insight reviews from teams of analysts, usability audits reviews that provide applications to problems identified by satisfaction data, and an online portal with self-directed ... Read More
ForeSee measures and helps clients manage online customer satisfaction. Its CS Site Manager product offers satisfaction insight reviews from teams of analysts, usability audits reviews that provide applications to problems identified by satisfaction data, and an online portal with self-directed options for accessing both aggregate and segmented data and generating reports. The company also offers a mobile portal application for accessing customer satisfactions scores from an iPhone.
Company Facts
| Year Established |
2001 |
| Product / Services |
Customer experience analytics |
| Entry Level / Typical Pricing |
Pricing and fees vary; company would not disclose specific pricing |
| Representative Clients |
AT&T, Cabela's, Guess?, The Home Depot, Kellogg Co., Meijer, Sears Holdings, Sephora USA, Stubhub, Best Buy |
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Customer Service / Customer Satisfaction Measurement
Inquisite Inc.
Austin, TX.
Inquisite Inc., a provider of web-based software for collecting and managing feedback from customer and employees, in October 2008 released Inquisite Certified Anonymous Surveys, a turnkey, hosted survey service. Retailers need only provide survey questions. Inquisite will work with customers ... Read More
Inquisite Inc., a provider of web-based software for collecting and managing feedback from customer and employees, in October 2008 released Inquisite Certified Anonymous Surveys, a turnkey, hosted survey service. Retailers need only provide survey questions. Inquisite will work with customers to create and refine the survey itself, distribute the survey and follow up with completion reminders. Multiple reports are typically available to the customer within 24 to 48 hours. Inquisite last year also released Inquisite Survey Software 9.0, which features an interactive analytics engine and report builder that provides decision makers with a greater level of insight into customer and employee opinions.
Company Facts
| Year Established |
1997 |
| Product / Services |
Inquisite Survey 9.5 |
| Entry Level / Typical Pricing |
Generally ranges from $5,000 to $50,000 depending upon application selected and delivery method (SaaS or installed) |
| Representative Clients |
Gap Inc., PetSmart Inc., Pier 1 Imports Inc., Recreational Equipment Inc., Right Aid, Toys 'R' Us Inc., Target Corp., Williams-Sonoma Inc. |
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Customer Service / Customer Satisfaction Measurement
omniONE USA
Hauppauge, NY.
OmniONE is the developer of a platform for customer satisfaction rating certification. The omniFEEDBACK certificate is an official validation of a vendor's customer satisfaction rating verified by the company's independent third-party platform. The satisfaction rating is updated with each actual ... Read More
OmniONE is the developer of a platform for customer satisfaction rating certification. The omniFEEDBACK certificate is an official validation of a vendor's customer satisfaction rating verified by the company's independent third-party platform. The satisfaction rating is updated with each actual customer's evaluation, after it goes through omniONE's cross-check system. Feedback is left only by those buyers who actually purchase a product or use a service. The company has been in business since 2009.
Company Facts
| Year Established |
2009 |
| Product / Services |
omniFEEDBACK validates a vendor's customer satisfaction rating that is verified by an independent third-party platform |
| Entry Level / Typical Pricing |
Basic profile starts at 1 certificate for $2.95/mo. for up to 5 omniFEEDBACK requests/mo. |
| Representative Clients |
Ausilium, Bed & Me, Groupo Pagliaro , Le Sablon |
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Customer Service / Customer Satisfaction Measurement
Warrantech
Bedford, TX.
Warrantech provides the underwriting and administration of service contracts and extended warranties to retailers and other businesses. Warranties cover a range of consumer products, such as consumer electronics, computers and accessories, power tools, fitness equipment, jewelry, and appliances. The company's ... Read More
Warrantech provides the underwriting and administration of service contracts and extended warranties to retailers and other businesses. Warranties cover a range of consumer products, such as consumer electronics, computers and accessories, power tools, fitness equipment, jewelry, and appliances. The company's online reporting and processing system, WCPSOnline, is designed to reduce administration costs, minimize administration errors and improve processing speed.
Company Facts
| Year Established |
1983 |
| Product / Services |
Extended service contracts
|
| Entry Level / Typical Pricing |
Pricing and fees vary; company would not disclose specific pricing |
| Representative Clients |
|
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