24-7 INtouch, a multichannel contact center provider, offers customer service support in a variety of European, Asian and Middle Eastern languages in addition to English. The company's primary products are the outsourcing of inbound call center services and live online ... Read More

Alpine Access is a provider of virtual outsourcing software and services. The company’s platform uses 4,500 home-based employees in the U.S. and Canada. Alpine Access also offers a suite of distributed workforce software and capabilities, including Software-as-a-Service-based recruiting and online ... Read More

Angel.com is a provider of on-demand business voice products such as a Virtual Call Center. The call center features fully customizable system prompts, enhanced voice recognition, VIP or priority caller management and flexible transfer options. VIP management shortens hold times ... Read More

AnswerNet is a provider of inbound, outbound and other contact center services. It operates more than 50 contact centers throughout North America and provides a range of systems to optimize order entry, telephone answering services, sales, lead qualifications, market research ... Read More

Antarctica DIGITAL Marketing offers relationship lifestyle marketing, including sweepstakes, contests, coupons, list rentals and viral marketing for acquiring customers. Its Marketing Campaigns Dashboard enables advertisers to view and track real-time results of who is responding to digital campaigns and find ... Read More

Ark Teleservices is a provider of outsourced customer contact services, including outbound and inbound, Internet services, interactive voice response, data and document processing and market research. The company's core focus is on customer care, inbound sales, technical support, customer relationship ... Read More

BenchmarkPortal is an independent research firm specializing in contact center best practices. Benchmark offers call center certification, call center training, call benchmarking, call center assessments and call center industry reports. Training includes call center quality assurance certification, social media certification, ... Read More

BoldChat, which was acquired by LogMeIn Inc., is an integrated communications technology that enables businesses to interact with visitors on their web sites. The Enterprise edition allows customer service agents to manage multiple customer interactions from one screen including click-to-call, ... Read More

Customer Direct is an outsource call center. Its domestic and international client base includes web retailers, software companies, not-for-profit organizations, financial services, direct marketers, health care providers and hotels. It provides help desk, customer care and fulfillment services. All services ... Read More

As a company, eGain provides multichannel customer service and knowledge management software onsite and on-demand. With the company’s Solution-as-a-Service, retailers choose from a set of self-service interaction options, including chatbot, dynamic and contextual frequently asked questions, search, browse, guided help, ... Read More

Envision is a provider of call center software and services. The Envision Performance Suite offers features such as a common agent portal, which delivers all call center training, coaching and scheduling information to agents in a central location. It also ... Read More

As a company, eOn Communciations, a developer of customer service applications, offers online retailers Internet Protocol communications platforms and integrated multimedia contact center software. The eQueue Multimedia Contact Center software features automatic call distribution, skills-based routing, interactive voice response, voice ... Read More

FineLine Solutions provides strategic call center and response services, including contact services, scripting, training, quality assurance and call-volume reporting. The company offers three plans: Customer Fundamentals, Customer Focused and Customer Driven. Retailers can custom-build their own call-center program. Features include ... Read More

Guthy Renker is a marketing company offering a range of services including product fulfillment, contact center applications, presort mailing and custom continuity fulfillment. The company also offers creative packaging and custom kitting and assembly. Guthy/Renker can enter initial orders via ... Read More

InfoCision Management Corp. operates 37 call centers that use predictive dialing, call blending and interactive voice response. It can custom-build a customer-relationship-management application for a web retailer or integrate its system into the retailer’s existing applications. The company’s proprietary customer ... Read More

InstantService, a provider of chat and e-mail management solutions, earlier this year achieved SAS 70 Type II certification for its chat/e-mail software platform and the physical and environmental security of its data centers. “Earning SAS 70 Type II certification raises ... Read More

Karol Media provides fulfillment services for e-merchants and others. Services include integration, receipts, First In First Out, product assembly and shipping, as well as a call center for post-customer service on returns, and general order inquiries. The company’s resources include ... Read More

ManpowerGroup offers a suite of workforce solutions from recruitment and training to outsourcing and workforce consulting. For retailers, the company provides retail contact center solutions, including task-based outsourcing, virtual call centers (including at-home solutions), onsite call center management, traditional call ... Read More

Marketing Alternatives is a provider of outsourced marketing communications, call center and fulfillment services. The call center, based in the central Midwest, is staffed with professional, neutral accent agents and supervisors who receive ongoing training for each retailer's program. The ... Read More

Marketing Support Network's full-service contact centers provide services that include inbound and outbound call management, live chat and web response services. The company also provides technical support, customer care, online customer care, outbound services, business process outsourcing, fulfillment, data entry ... Read More

Midco Connections trains its agents to offer retailers personalized and customized service. Retailers can monitor live training and service calls from their offices. Agents are trained using one-to-one meetings, online learning modules and test calls. To ensure quality training, Midco ... Read More

Motif offers business process outsourcing and knowledge process outsourcing services across the U.S., Asia and Europe through global delivery centers in Costa Rica, India and the Philippines. Services include customer support, fraud prevention, social media services, research and analytics and ... Read More

OKS-Ameridial is an inbound/outbound telemarketing call center. It offers web-enabled agents for e-mail response and live chat, direct marketing support and programs such as script-writing and data delivery. The company uses Automatic Number Identification Service to support toll-free numbers and ... Read More

OnBrand24 is a Massachusetts call center services provider, serving web retailing clients and others in the Boston area, New England and nationwide. Services include domestic, fully outsourced telemarketing, telesales, inbound order processing, help desk, outbound business-to-business lead generation and appointment ... Read More

One World Direct offers direct-to-consumer fulfillment, call center and e-commerce services. The staff consists of career call center agents who are trained in sales techniques. One World works with retailers to develop scripts that amplify their brands’ personalities. Its agents ... Read More

With a combined 50 years of experience in all aspects of direct response marketing, Revenue Enhancement Consultants specializes in telemarketing campaign management. This deep experience allows the company’s management to “think in circles,” looking at its clients’ campaigns in multiple ... Read More

RightNow provides customer service technology including web self-service, mobile, chat, e-mail management and contact center service. Its on-demand customer relationship management includes agent scripting, a desktop add-in framework and guided assistance. The agent scripting feature walks an agent through a ... Read More

Skybridge Customer Service provides inbound customer services, including customer service inquiries; problem-solving; customer retention; help desk and product support; order entry and up-selling; and e-customer service and web page interaction, such as e-mail, e-chat and self-help. Other services include customized ... Read More

Strata BPO provides business process support services to web retailers and others. Business process outsourcing services include customer, technical, sales and administrative support, utilizing telephone, e-mail and live chat. Additional services include legal, accounting, engineering, sales, graphic design, data entry, ... Read More

SupportSave provides customer service functions at its  center in the Philippines. Its facilities feature an on-site American management team, fully redundant voice and data links to the U.S., and enterprise grade network infrastructure. Retailers can access a SupportSave.com’s surveillance system ... Read More

Taction offers a comprehensive menu of contact center services such as direct-to-consumer and business-to-business sales and service including inbound and outbound sales; customer service; literature request entry; inbound and outbound sales to businesses; and sales support for sales teams. Support ... Read More

TARGUSinfo’s On-Demand Verification service allows retailers to instantly analyze the validity, accuracy and depth of the relationship between name, address and phone information. Using the TARGUSinfo application, online retailers are able to determine whether or not a link exists between ... Read More

Telesoft Systems works with retailers to devise call center programs that improve the quality of customer contact across multiple service points, including interactive voice response, live chat, text chat, self-service channels and e-mail. Telesoft can help retailers devise work force ... Read More

The Connection is a U.S.-based contact center providing outsourced sales and customer service call center services. It supports inbound calling for over 15 types of interactive voice response applications to supplement live operators. The IVR applications include name capture, recorded ... Read More

TTC Marketing is a provider of call center services for retailers, including Internet and catalog merchants. The company also offers lead generation, contact of shopping cart abandoners, customer reactivation, sales and verification, reservations, customer service and upsell sales. TTC Marketing ... Read More

Upsource is a provider of custom contact center applications to web retailers and others. Applications include customer service; inbound sales; billing; technical support; outbound campaigns; informational requests using voice, e-mail, fax and web chat channels; and outbound applications, including back-office ... Read More

USA Fulfillment offers customized fulfillment technology, real-time access for clients, a full service call center and an expandable, large capacity warehouse. It can provide a hosted shopping site directly tied into its operations to reduce the cost and time of ... Read More

USA800 can design call center programs offering inbound customer care, Internet live chat, click to call and e-mail. It is a leading provider of outsourced customer communications to the catalog industry. USA800's three call centers are in Kansas. No calls ... Read More

West Direct LLC is a provider of outsourced call center services to web retailers and others. The company offers a set of agent- and technology-based customer care and customer acquisition applications. DirectConnect, its virtual call delivery technology, allows clients to ... Read More